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- Tasks: Assist customers with contract renewals and sell additional products remotely.
- Company: Join Webhelp, a proud partner of one of the UK's largest telecommunications companies.
- Benefits: Enjoy an excellent salary, uncapped bonuses, and exclusive discounts for you and your loved ones.
- Why this job: Be part of a supportive team with fantastic career development opportunities and full training.
- Qualifications: 6 months of customer service experience required; sales experience is a plus.
- Other info: Work from home with flexible rotational shifts, making it perfect for students!
The predicted salary is between 20400 - 29600 £ per year.
We are seeking an Inbound Sales Advisor to work from home for a leading UK telecommunications company. This role involves handling inbound customer calls, focusing on contract retentions, upselling additional products and services, and engaging with new customers.
Key Details:
- Starting salary of £25,480 with uncapped bonus potential
- Remote work arrangement
- Rotational shifts, 40 hours per week, between Monday to Sunday, with varied hours
Responsibilities:
- Manage inbound calls from customers nearing the end of their contracts
- Assist with customer retention and sales of additional products
- Support new customer onboarding
Benefits:
- Comprehensive training
- Career development opportunities via Concentrix University
- Discounts on mobile plans, broadband, TV, and family & friends deals
Requirements:
- Minimum 6 months experience in customer service
- Sales experience is advantageous
- Clean criminal and credit records
- Ability to provide references from recent employment
- Proficient with computers and multitasking across multiple systems
- Team player with good communication skills
Join us and be part of a diverse, inclusive team committed to excellence. Concentrix is an equal opportunity employer and welcomes applicants from all backgrounds. Applicants must be eligible to work in the UK.
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Inbound Sales Advisor Work At Home employer: Webhelp Enterprise
Contact Detail:
Webhelp Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor Work At Home
✨Tip Number 1
Familiarise yourself with the products and services offered by Vodafone. Understanding their offerings will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing common customer scenarios can boost your confidence and prepare you for the types of calls you'll be handling.
✨Tip Number 3
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully resolved customer issues or upsold products in previous roles.
✨Tip Number 4
Show enthusiasm for remote work and flexibility. Since this role involves a rotational shift pattern, expressing your willingness to adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Inbound Sales Advisor Work At Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your skills in handling inbound calls and assisting customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Webhelp Enterprise and how your background aligns with the role of Inbound Sales Advisor.
Highlight Relevant Skills: In your application, emphasise your ability to multitask and use multiple systems, as well as your experience in a team environment. These are key skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Webhelp Enterprise
✨Show Your Sales Skills
Since this role involves sales, be prepared to discuss your previous sales experience. Highlight specific achievements and how you successfully retained customers or upsold products in past roles.
✨Demonstrate Customer Service Excellence
Emphasise your customer service experience. Share examples of how you've handled difficult situations or gone above and beyond for customers, as this will resonate well with the interviewers.
✨Familiarise Yourself with Vodafone Products
Research Vodafone's products and services before the interview. Being knowledgeable about what you'll be selling can give you an edge and show your genuine interest in the role.
✨Prepare for Remote Work Questions
As this is a remote position, be ready to discuss your home office setup and how you manage your time and productivity while working from home. This will demonstrate your readiness for the role.
