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- Tasks: Serve food and beverages, ensuring excellent customer service and teamwork.
- Company: BaxterStorey creates exceptional hospitality experiences across various locations.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on the HAPI app.
- Why this job: Join a supportive team that values growth, creativity, and inclusivity in a vibrant environment.
- Qualifications: Passion for food and customer service; previous experience is a plus but not essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Part Time: 9am – 2.30pm 5 paid hours Monday to Friday 1/2 unpaid break
Location: Luton
- 28Days holiday including bank holidays (pro rata)
- Plus your birthday off
- 24 week’s enhanced maternity leave
- Secondary carerleave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
- Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
- Customer Service – provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
- Teamwork – collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
- Adherence to Regulations – comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
- Cleanliness – maintain cleanliness and hygiene standards in the kitchen and dining areas
Qualifications
- Have a contagiouspassion for food and/or customer service
- You draw satisfaction from working within a collaborative and inclusive team environment
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry, is often a plus
- Some knowledge of food safety and sanitation practices
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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General Assistant employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Show your passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with BaxterStorey's values.
✨Tip Number 2
Familiarise yourself with BaxterStorey's core values and be prepared to discuss how you embody these in your work. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 3
Highlight your teamwork skills by discussing past experiences where collaboration led to success. BaxterStorey values a harmonious team environment, so showing that you can work well with others is crucial.
✨Tip Number 4
Prepare questions about the training and development opportunities they offer. This shows your eagerness to learn and grow within the company, which is something they highly value.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you provided exceptional service or worked as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
Showcase Teamwork Skills: In your application, highlight instances where you've successfully collaborated with colleagues. This is crucial for a role that values teamwork and creating an inclusive environment.
Express Your Enthusiasm: Convey your excitement about the opportunity to work at BaxterStorey. Mention their commitment to training and development, and how that aligns with your career goals in the hospitality industry.
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for providing excellent customer service. Share any personal experiences that highlight your passion for hospitality and how you strive to create memorable moments for guests.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Know the Company Values
Familiarise yourself with BaxterStorey's core values. During the interview, align your answers with these values, showcasing how you embody them in your work ethic and interactions with others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific scenarios where you faced challenges in customer service or teamwork, and explain how you handled them effectively.
