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- Tasks: Lead a team to ensure smooth delivery operations and excellent customer service.
- Company: Join Royal Mail, a trusted brand connecting people and businesses across the UK.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working, and great perks like gym discounts.
- Why this job: Be part of a historic transformation while making a real impact in your community.
- Qualifications: Looking for a flexible, results-driven leader with strong customer focus and team management skills.
- Other info: Inclusive recruitment process; we welcome applications from diverse backgrounds.
The predicted salary is between 38500 - 43000 £ per year.
Join to apply for the Customer Operations Manager role at Royal Mail
Join to apply for the Customer Operations Manager role at Royal Mail
Job reference number 327338
Customer Operations Manager
£44,551 – £49,006 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent
Wrexham DO
About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You\’ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
What You’ll Get
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
SHIFT PATTERN
Monday – Saturday with a rotational day off, 41 hours between 07:00 – 15:12
About You
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 6th August. Please note, this advert may close early if the appropriate number of applications has been reached.
#RMG
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Management and Manufacturing
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Industries
Freight and Package Transportation
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Customer Operations Manager employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding their commitment to customer service and community impact will help you align your responses during the interview, showcasing how your leadership style can contribute to their goals.
✨Tip Number 2
Prepare for the capability-based interview by thinking of specific examples from your past experiences that demonstrate your ability to lead a team, manage resources, and drive performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Research current trends in logistics and parcel delivery services. Being knowledgeable about industry challenges and innovations will allow you to engage in meaningful discussions during your interview, showing that you're proactive and well-informed.
✨Tip Number 4
Practice your management scenario exercise by role-playing with a friend or mentor. This will help you think on your feet and refine your approach to problem-solving, ensuring you can effectively demonstrate your leadership capabilities in a real-time situation.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Operations Manager role. Focus on leadership, team management, and customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams and improved operations in previous positions.
Prepare for the Assessment: Since the application process includes a face-to-face assessment, think about scenarios where you demonstrated leadership and problem-solving skills. Be ready to discuss these during the interview.
Research Royal Mail: Familiarise yourself with Royal Mail's values and recent transformations. Understanding their mission will help you articulate how you can contribute to their goals during the interview.
How to prepare for a job interview at Royal Mail
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Manager. Familiarise yourself with Royal Mail's operations, especially their transition from letters to parcels, and be ready to discuss how your experience aligns with these changes.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Think about times when you've inspired a team, improved performance, or created an inclusive work environment. Royal Mail values great leaders who can motivate and coach their teams.
✨Emphasise Customer Focus
Be ready to discuss how you prioritise customer satisfaction in your previous roles. Share specific instances where you went above and beyond to ensure excellent service, as this is crucial for the role at Royal Mail.
✨Prepare for Scenario Exercises
Since the interview includes a management scenario exercise, practice responding to hypothetical situations related to team management and operational challenges. This will help you demonstrate your problem-solving skills and ability to think on your feet.
