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- Tasks: Support lab operations by managing data and assisting with client onboarding.
- Company: Join Deciphex, a fast-growing tech company transforming drug development and patient diagnosis.
- Benefits: Enjoy competitive pay, flexible hours, and a collaborative multicultural team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic startup culture.
- Qualifications: A-level in science required; experience in IT troubleshooting and document management is a plus.
- Other info: This role offers opportunities for career growth and regular performance feedback.
The predicted salary is between 27000 - 45000 £ per year.
Join to apply for the Laboratory Support Technician role at Diagnexia
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Recruitment Manager in Operations, Software Development, and Business Strategy | Transforming Teams and Accelerating Growth in Life Science & Tech…
- This position is office based in Oxford. Travel may be required on an ad hoc basis to client sites, for client onboarding and system demonstrations.
- Working Hours: Shiftwork. Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). You will be required to work evenings and weekends, depending on the shift schedule and company needs.
- You may be requested to work overtime for special program events.
About this Role (Responsibilities):
- Receive, accession, and upload data to a diagnexia portal in preparation for pathologist review and reporting
- QA all samples, transcription of data.
- Register and maintain referring clinician and patient information related to a given referred case and institute
- Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
- QC and review scan slides before upload to the Diagnexia hub ensuring documentation and formatting is correct.
- Maintenance of the scanning document library.
- Respond to incoming calls, voicemails, and email tickets requesting assistance with the technology platform
- Basic troubleshooting of customer support problems
- Track and document technical problems
- Escalate technical issues to other team members when appropriate
- Assist with out of office hours support when required
- Comply with applicable health and safety requirements
About You (Skills and Experience):
- A-level in a science subject required.
- Scientific diploma, or relevant certification a distinct advantage.
- Experience in transcription of documents, microsoft word, excel.
- Basic IT troubleshooting experience is an advantage
- Experience with digital pathology is an advantage
- Experience working with an electronic documentation system is highly desirable.
- Organised and diligent with activities
- Motivated and independent worker
- Good customer service skills and ability to work with various groups (internal and external customer base).
- Experience with GLP regulations or software will be ‘a distinct advantage.’
- Good time keeping skills and ability to meet timelines
- Proactive with improving document control and training process.
- Willing to learn and be proactive in developing skills & experience
- You will have shown leadership skills in previous positions and are keen to develop these skills further.
- You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative.
- You enjoy innovating and bringing new ideas to the table.
- You like to have autonomy in your role and the independence to manage your own time and workload.
- You are highly collaborative and enjoy working with lots of different teams and people.
- You have great written and oral English language skills.
What are the benefits of working with Deciphex?
- A true sense of meaning in your work by contributing to better patient outcomes.
- The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
- A chance to work on exciting and challenging unique projects.
- Regular performance feedback and significant career growth opportunities.
- Competitive salary with performance based annual increments.
- Competitive annual leave with an additional paid Christmas holiday.
- A highly collaborative and supportive multi cultural team.
About the Company:
Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps cancer patients get timely and accurate diagnosis.
Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 200 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter and Chicago and are expanding our team throughout the world.
We are software developers, clinical specialists, artificial intelligence engineers, operations professionals and so much more, all working as one team to support our customers and patients.
We are looking for highly motivated & individuals who are excited to take on challenges and value making a difference in their day-to-day work to join our team!
Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.
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Laboratory Support Technician employer: Diagnexia
Contact Detail:
Diagnexia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as electronic documentation systems and digital pathology. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have with compliance and regulations, especially GDPR and CQC. Being able to discuss how you've adhered to these standards in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service skills and provide examples of how you've effectively communicated with both internal teams and external clients. This is crucial for a role that involves troubleshooting and support.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your time and workload, especially in a shift work environment. Being proactive and demonstrating your ability to meet deadlines will resonate well with the hiring team.
We think you need these skills to ace Laboratory Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Laboratory Support Technician role. Emphasise any scientific qualifications, IT troubleshooting experience, and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to Diagnexia. Mention specific aspects of the job description that excite you and how your background makes you a great fit for the team.
Highlight Relevant Experience: In your application, focus on any previous roles or projects that involved data management, compliance with regulations, or customer support. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Diagnexia
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Laboratory Support Technician. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as data accessioning and compliance with GDPR regulations.
✨Showcase Your Technical Skills
Highlight any relevant experience you have with IT troubleshooting, digital pathology, or electronic documentation systems. Be ready to provide examples of how you've successfully handled technical issues in the past, as this role requires basic troubleshooting skills.
✨Demonstrate Your Organisational Skills
Since the position requires a high level of organisation and attention to detail, prepare to discuss how you manage your time and workload. Share specific examples of how you've kept track of multiple tasks or projects simultaneously.
✨Prepare for Customer Interaction
As the role involves responding to customer queries and providing support, be ready to discuss your customer service experience. Think of instances where you've effectively communicated with clients or colleagues, showcasing your ability to work collaboratively and maintain professionalism.
