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- Tasks: Lead hotel operations, ensuring guest satisfaction and supporting all departments.
- Company: Join Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy flexible hours, discounts, tips, and career development opportunities.
- Why this job: Be part of a vibrant team in a dynamic environment that values your growth.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: Shifts include evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
As a Hotel Duty Manager, your role will involve:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility forassisting the senior management team in the organisation and running of the hotel.
- Understand the group Vision& Values as part the on-going team development.
- To assist in all departments of the hotel as required, with particular focus on Front of House operations.
- To ensure Hotel standards are met in all departments
- To deal with customer complaints correctly and as efficiently as possible.
- Controlling the allocation of guest bedrooms.
- Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person:
The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process:
If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
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Duty Manager employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with The Scotsman Group's Vision & Values. Understanding their ethos will not only help you align your responses during interviews but also demonstrate your commitment to their culture.
✨Tip Number 2
Network with current or former employees of The Scotsman Group. Engaging with them can provide you with insider knowledge about the company and its operations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to handle customer complaints effectively. This will help you stand out as a candidate who can meet the demands of the role.
✨Tip Number 4
Be ready to discuss your availability for shifts, including evenings and weekends. Showing flexibility and willingness to work during peak times can make you a more attractive candidate for the Duty Manager position.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality management. Emphasise any leadership roles and specific achievements that demonstrate your ability to manage teams and enhance guest satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of The Scotsman Group's values. Mention how your experience makes you a great fit for the Duty Manager role and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Scotsman
✨Know the Company Values
Before your interview, make sure you understand The Scotsman Group's vision and values. This will help you align your answers with what they stand for and show that you're a good fit for their team.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, as this will highlight your suitability for the role.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and ensuring guest satisfaction. Think of specific situations where you've dealt with difficult customers effectively, as this will demonstrate your problem-solving skills.
✨Show Flexibility and Team Spirit
Since the role requires working shifts, including evenings and weekends, be ready to discuss your availability. Also, emphasise your ability to work well in a team and adapt to different departments within the hotel.
