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- Tasks: Join our team as a Customer Solutions Specialist, coordinating the hire process and ensuring customer satisfaction.
- Company: Speedy is the UK's leading hire provider, offering a wide range of tools and support services.
- Benefits: Enjoy flexible working, life assurance, discounts, and tailored development programmes.
- Why this job: Be part of a supportive culture focused on employee growth and internal progression.
- Qualifications: Strong organisational and communication skills; previous experience in sales or hire industry preferred.
- Other info: Opportunities for training and career progression; commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Customer Solutions Specialist – Haydock – Monday to Friday – 07.30am – 16.30pm
Based in our Customer Solutions office in Haydock, the Customer Solutions Specialist is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Specialist coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based within our Haydock office. Working directly with the other departments and areas of the business.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Commitment to learn and develop
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What will we provide?We will provide everything you need to ensure you succeed in this role!We offer all on the job training and have dedicated product and system training teams available to support you.We are passionate about employee growth and offer tailored development programmes to suit individual needs.We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!
What we offer:
- Life assurance
- Pension Scheme
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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Hire Controller employer: Lloyds British Group Ltd
Contact Detail:
Lloyds British Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the hire industry and Speedy's specific offerings. Understanding the tools and equipment they provide will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic customer interactions. This will prepare you for the relationship-building aspect of the job, which is crucial for success as a Customer Solutions Specialist.
✨Tip Number 3
Network with current or former employees of Speedy on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Showcase your organisational skills by preparing a detailed plan on how you would manage customer orders and liaise with different departments. Presenting this during your interview can set you apart as a proactive candidate who understands the role's demands.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Hire Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales or operational roles within the hire industry. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples of how you have successfully built relationships in previous roles and how you can contribute to Speedy's customer solutions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Hire Controller role.
How to prepare for a job interview at Lloyds British Group Ltd
✨Showcase Your Organisational Skills
As a Customer Solutions Specialist, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to prepare a few questions to ask the interviewer, showcasing your interest in the role and the company.
✨Highlight Relevant Experience
If you have previous experience in the hire industry or similar sales roles, make sure to highlight this during your interview. Discuss how your background has prepared you for the responsibilities of the Customer Solutions Specialist position.
✨Express Your Commitment to Learning
Speedy values personal development, so be ready to talk about your willingness to learn and grow within the company. Share any relevant training or development programmes you've participated in and how they have shaped your professional journey.
