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For Companies At a Glance
- Tasks: Lead technical solutions and manage complex queries while building strong relationships.
- Company: Join WTW, a diverse and inclusive company that values every individual.
- Benefits: Enjoy hybrid working, flexibility, and a supportive work environment.
- Why this job: Be part of a team that values your input and fosters professional growth.
- Qualifications: Strong communication skills and technical knowledge of Bureaux are essential.
- Other info: We embrace diversity and provide equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
A specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units. The role will be based in Ipswich with a hybrid working for 3 days in a week.
The Role:
- Provide technical solutions to issues
- Manage the metrics to ensure all action is taken to achieve these
- Management of B&DD positions, hands on as necessary to reduce the bad debt position
- Provide guidance in the recovery of funded positions
- Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
- Provide strong visibility within the BUs to facilitate resolution of queries
- Handle escalations, prioritising urgent activity
- Attend all relevant meetings to achieve successful outcomes
- Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
- Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works
Qualifications
The Requirements:
- Excellent technical knowledge of the Bureaux
- Ability to add value tothe technical resolution of complex issues
- Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organisational levels
- Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
- Clear understanding of escalation procedures and effective business communication routes
- Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly
- Good working knowledge of internal and external processes
- Ability to identify opportunities for improvements to practices and procedures
- Experience of query and issue resolution
- Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com
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Bureau Relationship Manager employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Relationship Manager
✨Tip Number 1
Familiarise yourself with the Bureaux processes and metrics. Understanding the technical aspects of the role will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex issues in the past. Highlighting your problem-solving skills will show that you can handle the challenges of the Bureau Relationship Manager role.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, showing that you can effectively communicate complex ideas will set you apart.
We think you need these skills to ace Bureau Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical knowledge of the Bureaux and your experience in resolving complex issues. Use specific examples that demonstrate your ability to manage metrics and improve practices.
Craft a Strong Cover Letter: In your cover letter, emphasise your superior communication skills and your experience in liaising with various teams. Mention how you can add value to the role and provide examples of successful query resolutions you've handled.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed relationships with accounting teams or similar business units. Showcase your ability to influence others and your understanding of escalation procedures.
Prepare for Interviews: Anticipate questions related to your technical expertise and your approach to managing workloads. Be ready to discuss how you would handle escalations and provide guidance to team members, especially in a hybrid working environment.
How to prepare for a job interview at WTW
✨Showcase Your Technical Expertise
As a Bureau Relationship Manager, it's crucial to demonstrate your technical knowledge of the Bureaux. Be prepared to discuss specific examples of how you've resolved complex issues in the past and how your expertise can add value to the team.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to negotiate and handle challenging discussions, showcasing your ability to influence others positively.
✨Prioritise and Manage Your Workload
The ability to plan and manage your workload efficiently is key. During the interview, share examples of how you've successfully prioritised tasks in high-pressure situations, ensuring that urgent activities are addressed promptly.
✨Demonstrate Relationship Management Skills
Building and maintaining relationships is vital for this position. Prepare to discuss how you've fostered strong connections with various stakeholders, including accounting teams and business units, and how you handle escalations effectively.
