Bank Contract - Receptionist

Overview

Are you warm, professional, and thrive in a role where no two days are the same? We are looking for a friendly and capable Guest Services Assistant (Reception) to join our welcoming front-of-house team at The Horder Centre, Crowborough.

In this dynamic and flexible bank/zero-hours role, you’ll be the first point of contact for our patients and visitors, ensuring they receive a 5-star experience. From handling switchboard enquiries to checking in patients and coordinating with clinical teams, you’ll play a central part in delivering exceptional service and supporting smooth patient journeys.

Location: The Horder Centre, Crowborough

Contract Type: Bank / Zero-Hours

Shifts Available: Between 6:30 am – 8:00 pm, Monday to Sunday

Rate: From £12.24 per hour

Responsibilities

• Serve as first point of contact for patients and visitors, providing professional and empathetic assistance.
• Handle telephone and face-to-face enquiries in a courteous and efficient manner.
• Check in patients and coordinate with clinical teams to support patient journeys.
• Operate IT systems and adapt to new technologies as needed.

Qualifications / About you

• Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
• Proficient in using IT systems and confident in learning new technologies.
• Organised, reliable, and able to manage a variety of tasks with attention to detail.
• A great communicator who thrives in a team-focused environment.
• Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.

Application notes and requirements

We encourage a covering letter with your application detailing how your experience aligns with this role and what your ideal next steps in your career are, to assist shortlisting.

Right to work in the UK. In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. This role does not meet the criteria for sponsorship under the Skilled Worker route, and we will not be accepting visa sponsorships for this role. Candidates must be able to demonstrate their right to work in the UK independently.

At Horder Healthcare, we champion diversity, equity, inclusion and belonging and are committed to equal employment opportunities for all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we offer support for alternative application methods or reasonable adjustments during the recruitment process.

We reserve the right to expire vacancies prior to the advertised closing date if we have received a sufficient number of applications.

Due to safeguarding policy, any applicant receiving an initial offer of employment will be subject to pre-employment checks, including an Enhanced DBS check. References and Occupational Health checks will also be taken up before appointment.