Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and resolve customer complaints while ensuring quality record keeping.
- Company: Join a leading Housing Association dedicated to providing high-quality housing in the charity sector.
- Benefits: Earn £13.50 per hour with potential for extension; work in a supportive team environment.
- Why this job: Make a real impact by helping customers and building relationships while developing your problem-solving skills.
- Qualifications: Experience in complaints management and excellent communication skills are essential.
- Other info: This role is office-based, requiring 37.5 hours per week for an initial 8-week period.
Our client based in their Portsmouth Head Office are a leading Housing Association and one of the biggest providers of high-quality housing in the charity sector. They require several Complaints Handlers to join their busy team to support during winter pressures. The hourly rate is £13.50 per hour. The role is initially for 8 weeks with a possibility to extend. Hours are office based over 37.5 per week. The main responsibilities of the role will be to case manage and investigate customer complaints, prioritise and be accountable for resolution activities in line with the ombudsmen code. You\’ll be accountable for all customer contact throughout a stage 1 complaint and ensure accurate and quality record keeping. You will play a key role in ensuring policy, process and regulations are followed, ensuring you provide a professional thorough response to complaints when owning and resolving and work collaborating with business experts. Duties will include: Communication through the channels of telephone, letter, or email Build and monitor actions plans for customer completions or escalation if/when appropriate. Build relationships with customers and key stakeholders to deliver positive outcomes. Have experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills. Have an understanding/experience of Housing Ombudsman. Have the ability and confidence to liaise with senior leaders and influence key stakeholders. Have a proven track record of problem-solving skills and be able to quickly learn and apply internal policies and processes. If you are interested in this role, please apply with your CV in the first instance to Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. JBRP1_UKTJ
Complaints Handler employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with the Housing Ombudsman Code. Understanding the guidelines and processes will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer complaints, being able to convey empathy and clarity is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved complaints or conflicts. This will showcase your problem-solving skills and ability to manage difficult situations effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Complaints Handler. Familiarize yourself with the ombudsmen code and the importance of accurate record keeping.
Tailor Your CV: Highlight your experience in complaints management and your excellent communication skills. Be specific about your problem-solving abilities and any relevant experience with the Housing Ombudsman.
Craft a Strong Cover Letter: In your cover letter, emphasize your ability to build relationships with customers and stakeholders. Mention your confidence in liaising with senior leaders and how you can contribute to positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and accurate written communication is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Barker Ross Group
✨Understand the Ombudsman Code
Make sure you familiarize yourself with the ombudsman code and how it applies to complaints handling. This knowledge will demonstrate your commitment to following regulations and provide a solid foundation for discussing your approach to case management.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills, both written and verbal. Be ready to discuss how you've effectively managed customer interactions in the past, especially during challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved complaints or issues. Be prepared to explain your thought process and the steps you took to reach a resolution, showcasing your problem-solving skills.
✨Build Rapport with Stakeholders
Discuss your experience in building relationships with customers and key stakeholders. Highlight how you can influence and collaborate with others to achieve positive outcomes, as this is crucial for the role.
