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- Tasks: Handle varied professional indemnity claims and ensure excellent service delivery.
- Company: Join RPC, a leading law firm known for its collaborative culture and innovative approach.
- Benefits: Enjoy flexible working options and a supportive environment that values diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in the insurance sector.
- Qualifications: Technical claims knowledge and strong organisational skills are essential; experience with case management is a plus.
- Other info: Opportunities for training and development, with a focus on career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Team Our team delivers significant value to RPC’s broader legal practice by acting as an internal client, providing referral instructions to panel solicitors and supporting the firm’s insurance business and future strategy. Role Overview As a Technical Claims Handler you will manage a technical caseload of professional indemnity claims, ensuring a first‑class claims experience for policyholders and accurate reporting to insurers. You will work with the Head of Claims to handle claims from first notification of loss to resolution under delegated authority, and you will conduct commercial analysis and strategic resolution of matters. The Role You will be responsible for a varied range of professional indemnity claims, managing investigations, providing expert guidance to clients and insurers, negotiating settlements, and maintaining accurate data in the case management system. Responsibilities Run a full caseload of professional indemnity claims, demonstrating a deep understanding of delegated authority principles and reporting requirements, while making strategic decisions in insurers’ best interests. Support managers with supervision, training needs identification, and delivery of deskside and group training to team members. Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, consistently delivering excellent customer service. Understand and adhere to service level agreements and key performance indicators, ensuring compliance across the team. Apply insurers’ reserving policies to handle claims fairly and control costs, supported by appropriate approved external suppliers. Investigate and identify insured exposure to claims, gather and assess relevant information on liability and quantum, and guide insureds on complaints and claims actions, including approving settlement offers. Negotiate settlement of claims within the delegated authority. Investigate and report on policy cover, liability, and response to insurers. Actively manage panel solicitors as agents for insurers, reporting where claims fall outside delegated authority. Ensure completeness, accuracy, quality, and integrity of data in the electronic case management system. Knowledge, Skills
Technical Claims Handler employer: RPC
Contact Detail:
RPC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of professional indemnity claims that RPC handles. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of RPC, especially those in the claims department. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Stay updated on recent developments in insurance law and claims handling. Being knowledgeable about current trends and changes in legislation will show your commitment to the field and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with case management systems and Microsoft Office tools during the interview. Highlighting your technical skills will reassure the hiring team of your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace Technical Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Claims Handler. Familiarise yourself with the key aspects of the role, such as managing professional indemnity claims and ensuring compliance with delegated authority principles.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical claims knowledge, ability to manage workloads efficiently, and any experience with case management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the firm. Mention specific examples of how your background and skills make you a great fit for the Technical Claims Handler position, and express your commitment to delivering excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at RPC
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what a Technical Claims Handler does. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing professional indemnity claims and understanding delegated authority principles.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific claims scenarios. Think about past experiences where you've had to investigate claims or negotiate settlements, and be ready to discuss your thought process and decision-making strategies.
✨Showcase Your Technical Knowledge
Demonstrate your expertise in technical claims knowledge and relevant legislation during the interview. Be prepared to discuss compliance issues and how you stay updated with legal developments that impact the insurance industry.
✨Emphasise Relationship Building Skills
Since the role involves maintaining effective working relationships with clients and suppliers, highlight your interpersonal skills. Share examples of how you've successfully built rapport and delivered excellent customer service in previous roles.
