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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK since 1966.
- Benefits: Enjoy flexible hours, annual pay reviews, 28 days holiday, and discounts at high street shops.
- Why this job: Be part of a supportive team that values your growth and champions customer experience.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse customers.
- Other info: Flexible working patterns with evening and weekend shifts; training provided for career development.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Join to apply for the Customer Service Representative role at William Hill. People don’t just come here to place bets, they come for the experience. You will be at the heart of it all.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend working
Benefits
- Working hours: We offer a range of full and part-time hours
- Annual Pay Review & Bonus Scheme: Base salary reviewed annually and qualification for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday within your birthday month
- Subsidised travel: For roles based in London, access to a heavily discounted or free Zone 1-6 Oyster card
- Pension plan: We match pension contributions to 4%
- Perks and discounts: Discounts in high street shops, cinemas, holidays etc.
- Training and development: Opportunities for career development and promotion from within
Qualifications
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills; ability to engage with customers from all walks of life
Next Steps
Once you’ve applied, our Talent Acquisition team will review your application. If successful, you’ll be invited to complete an online assessment via HireVue, followed by an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our retail team sits at the heart of the high‑street experience.
About Evoke
Evoke is the new name for 888 Holdings, encompassing brands like William Hill, 888, and Mr Green. We embrace change and progress, building a culture of trust, flexibility, and development.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and what customers expect can give you an edge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully engaged with customers in previous roles. This will demonstrate your ability to build relationships, which is crucial for this position.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for the online assessment by practising common customer service scenarios. Familiarising yourself with potential questions or role-play situations can help you feel more confident and perform better.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at William Hill. Highlight your customer service experience and interpersonal skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to engage with customers and any relevant experience in retail or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company culture at William Hill. Mention specific examples of how you've successfully engaged with customers in the past.
Prepare for Online Assessment: Once your application is submitted, be ready for an online assessment via HireVue. Familiarise yourself with common assessment formats and practice answering situational questions related to customer service.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight your alignment with their focus on customer experience and community engagement during the interview to show that you’re a great fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you resolved issues or improved customer satisfaction, and be ready to discuss them in detail.
✨Demonstrate Your Passion for Customer Service
Express your enthusiasm for delivering excellent customer service. Share what motivates you to help others and how you can contribute to creating a positive experience for customers at William Hill.
