Broker Telephone Account Manager

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Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Cardiff, Hybrid. Although we are flexible on where you are based as long as you are happy to come to Cardiff office at least twice a week.

Salary: £25,000 to £30,000 depending on experience, plus excellent benefits

Closing date for applications: 8th August 2025

The opportunity:

At Zurich Insurance, we are committed to providing innovative and comprehensive insurance solutions to our clients. Our success is driven by our talented and dedicated team who are passionate about delivering exceptional service. We are currently seeking a motivated individual to join our team as a Broker Telephone Account Manager.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Key responsibilities:

• Build and maintain strong relationships with brokers over the phone.
• Provide exceptional service and support to brokers, addressing their inquiries and resolving issues promptly.
• Identify and pursue new business opportunities by understanding broker needs and offering suitable insurance solutions.
• Collaborate with internal teams to ensure seamless service delivery and policy administration.
• Conduct regular follow-ups with brokers to ensure customer satisfaction and retention.
• Stay updated on industry trends, products, and competitors to provide valuable insights to brokers.
• Prepare and present regular reports on account activity, sales performance, and market trends.

Your skills and experience:

• Previous experience in the Insurance industry preferrable but not essential.
• Ideally an understanding of insurance products and services either with an insurance company or via an intermediary.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships over the phone.
• Strong negotiation and problem-solving skills.
• Highly organised with the ability to manage multiple tasks and priorities.
• Ability to work independently as well as part of a team.

If you are a motivated individual with a passion for providing excellent service and driving business growth, we would love to hear from you.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you\’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions – then Zurich could be just the place for you. Be part of something great.

Our culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover – four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks\’ full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We\’re making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

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