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- Tasks: Provide technical support and resolve customer issues in a fast-paced environment.
- Company: Join 4Com Technologies, a leading innovator in bespoke phone systems for UK businesses.
- Benefits: Enjoy a competitive salary, 24 days holiday, gym discounts, and more perks!
- Why this job: Be part of a motivated team that values creativity, customer focus, and personal growth.
- Qualifications: Experience in customer service and technical support, with strong communication skills required.
- Other info: This is an office-based role in Bournemouth; full rights to work checks will be conducted.
The predicted salary is between 18000 - 36000 £ per year.
Our Technical Support Specialist team is a motivated and enthusiastic group, and we are seeking like-minded individuals who are outgoing and thrive in a fast-paced environment. We take pride in our excellent training and ongoing support to equip you with the tools needed for success.
As an IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers to maintain their systems. You will support the technical team where needed and resolve faults in a professional and timely manner.
Please note, this role is an office-based position in Bournemouth.
Benefits for an IT Helpdesk Technician working with 4Com include:
- Competitive salary of up to £27,000 DOE.
- Opportunities for future progression.
- 24 days holiday plus bank holidays (increasing by 1 day each year).
- Refer a friend scheme.
- Vodafone Advantage Discount.
- Monthly targeted draw and incentivized lunches.
- Discounted gym membership.
- Employee Assistance Programme.
- Cycle to work scheme.
Additional responsibilities of the IT Helpdesk Technician include:
- Providing technical telephone support using remote tools to resolve faults or enquiries related to telecommunications systems.
- Maintaining high customer service standards by updating customers on the progress of their faults or enquiries.
- Installing, updating, and maintaining relevant software and systems.
- Using remote troubleshooting tools to diagnose and resolve hardware and software issues.
- Reporting third-party faults and forwarding them to the relevant department.
- Supporting the technical team in other areas as needed.
- Logging all customer interactions accurately in our database.
The ideal candidate will have:
- Experience in customer service, 1st and 2nd line support.
- Experience with Android applications.
- Strong knowledge of VOIP and networking, including routers, switches, and IP addresses.
- Good communication skills both on the phone and in person.
- The ability to thrive in a fast-paced environment.
- Strong organizational skills and enthusiasm for all duties.
If the role of IT Helpdesk Technician sounds like the right fit for you, please get in touch!
Please note, full \’Rights to Work in the UK\’ checks will be completed during the interview process.
About Us
- 4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are innovators, developing a globally unique handset, HiHi.
- We are a creative, aspirational team dedicated to providing bespoke telephone systems tailored to each business\’s needs.
- We foster a positive, can-do spirit balanced with operational focus and a drive to excel.
- Our priority is our customers and team members, and we believe motivated and happy staff are key to our success.
- We seek open, honest, caring, and focused individuals eager to join a fast-paced environment and contribute to our growth.
4Com Technologies Limited is committed to equal opportunities and non-discriminatory recruitment practices. Applications will be treated fairly based on merit, abilities, and qualifications. Feedback requests will be addressed in writing.
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IT Helpdesk Technician employer: 4Com Technologies Ltd
Contact Detail:
4Com Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications and IT support. Being knowledgeable about VOIP systems, networking, and remote troubleshooting tools will not only boost your confidence but also impress the interviewers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves providing technical support via telephone, being clear and concise in your explanations will be crucial in demonstrating your suitability for the position.
✨Tip Number 3
Showcase your customer service experience during the interview. Highlight specific examples where you resolved issues or improved customer satisfaction, as this aligns perfectly with the expectations of the IT Helpdesk Technician role.
✨Tip Number 4
Research 4Com Technologies Limited and their unique products like the HiHi handset. Understanding the company’s values and innovations will help you tailor your responses and demonstrate your genuine interest in joining their team.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any specific skills related to VOIP, networking, and Android applications, as these are key for the IT Helpdesk Technician role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your ability to thrive in fast-paced environments and your commitment to providing excellent customer service.
Highlight Relevant Experience: In your application, clearly outline your previous roles in 1st and 2nd line support. Provide examples of how you've successfully resolved technical issues and maintained high customer service standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at 4Com Technologies Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with customer service and technical support. Highlight any specific instances where you resolved issues related to telecommunications systems, VOIP, or networking. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Since the role involves providing telephone support, practice clear and concise communication. During the interview, ensure you articulate your thoughts well and listen actively. This will showcase your good communication skills, which are essential for the position.
✨Demonstrate Enthusiasm
4Com Technologies values motivated individuals who thrive in a fast-paced environment. Show your enthusiasm for the role and the company by discussing why you want to work there and how you can contribute to their success. A positive attitude can make a significant difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might inquire about the training process, team dynamics, or opportunities for progression within the company.
