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For Companies At a Glance
- Tasks: Lead a team, ensure exceptional customer service, and manage store operations.
- Company: Join a B Corp TM certified brand focused on style, positivity, and sustainability.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and a supportive work environment.
- Why this job: Be part of an inclusive culture that values equality and personal growth.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible part-time role with opportunities for learning and development.
The predicted salary is between 12000 - 18000 £ per year.
Who are we?
For over 30 years, we ve travelled, we ve laughed, we ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have.
We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.
Equality and inclusion isn t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Overview:
As Crew Team Leader you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.
Role Responsibilities
- Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Resolving all customer issues effectively at store level in a timely and positive manner
- Efficient and attentive service at the tills processing POS (point of sale transactions) and thanking customers.
- Building loyalty and `Customers for Life through opt in at the POS.
- Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store.
- Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions.
- Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
- Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
- Keeping up to date with company product, activity and promotions and implementing changes when required
Role Competencies
- Proven ability to successfully lead a team; viewed as a leader among peers.
- Experience in a customer service environment is essential.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organisation and communication skills.
- Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
- Team player – embracing every opportunity to be part of what s going on.
- Great time management.
- Demonstrates passionate commitment to the brand
Benefits of working with us
- 25 days holiday plus bank holidays (pro rata)
- Generous monthly discount allowance
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
- THRIVE Our learning management system- access from day one with 1000 s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Sick pay allowances
- Sabbatical leave in line with service
- Enhanced Family Friendly polices i.e. Maternity Leave
- Refer a friend scheme
If this sounds like the opportunity for you then apply today! #J-18808-Ljbffr
Banbury Crew Team Lead (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banbury Crew Team Lead (Part-Time)
✨Tip Number 1
Familiarise yourself with the company's values and mission. Since they emphasise equality, inclusion, and sustainability, be prepared to discuss how you can contribute to these principles during your interactions with the team.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully led a team in previous roles. Highlight your ability to motivate others and create a positive work environment, as this is crucial for the Crew Team Lead position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of scenarios where you resolved issues effectively or went above and beyond for customers, as this will demonstrate your commitment to exceptional service.
✨Tip Number 4
Understand the commercial aspects of retail by brushing up on basic sales metrics and reporting. Being able to talk about how you can analyse data to make informed decisions will set you apart from other candidates.
We think you need these skills to ace Banbury Crew Team Lead (Part-Time)
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the company's values and mission. Highlight how your personal values align with their commitment to equality, inclusion, and sustainability in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to lead a team and provide exceptional service, as these are key competencies for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the retail environment. Mention your experience with POS management and your ability to resolve customer issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Fatface
✨Show Your Leadership Skills
As a Crew Team Leader, demonstrating your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team or resolved conflicts, showcasing your leadership style and how it aligns with the company's values.
✨Understand Customer Service Excellence
Since exceptional customer service is a key responsibility, be ready to discuss your approach to customer interactions. Share specific instances where you went above and beyond to resolve customer issues or enhance their shopping experience.
✨Familiarise Yourself with the Brand
Research the company’s products, values, and recent initiatives. Being knowledgeable about their offerings and commitment to sustainability will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Your Commercial Awareness
Understanding the commercial aspects of retail is essential for this role. Be prepared to discuss how you would analyse sales data or reports to make informed decisions that benefit the store's performance.
