Field Service Helper

Field Service Helper

Horsham Entry level No home office possible
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At a Glance

  • Tasks: Assist experienced technicians in installing and maintaining solar energy systems.
  • Company: PosiGen is a growing solar company focused on making solar energy accessible for everyone.
  • Benefits: Enjoy hands-on training, career advancement opportunities, and a supportive team environment.
  • Why this job: Join a mission-driven company that values integrity, collaboration, and personal growth.
  • Qualifications: High school diploma or trade school degree; customer service experience preferred.
  • Other info: Flexible scheduling and a valid driver's license required.

At PosiGen, we are passionate about providing money saving solar energy and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Field Service Helper to help further our mission through excellent craftsmanship, customer service, and a team-focused approach.

The PosiGen Field Service Helper is an entry-level position designed to provide on-the-job training and mentorship for individuals interested in pursuing a career as a PosiGen Field Service Technician. Field Service Helper will work closely with experienced technicians to learn the skills and knowledge necessary to install, inspect, and maintain photovoltaic (PV) systems and perform energy efficiency upgrades. This position offers a structured learning environment with opportunities for career advancement within PosiGen.

Essential Job Functions

  • Observe and assist: Shadow experienced PosiGen technicians on various job sites to learn about PV system installation, energy efficiency techniques, and safety procedures.
  • Hands-on learning: Gradually take on increasing responsibilities under direct supervision, such as assisting with equipment installation, conducting basic site inspections, and performing minor repairs.
  • Develop technical skills: Learn to use tools and equipment, interpret technical documents, and troubleshoot basic issues related to PosiGen\’s PV systems and energy efficiency solutions.
  • Customer interaction: Observe and participate in customer interactions to develop communication and problem-solving skills in line with PosiGen\’s values.
  • Documentation and reporting: Assist with completing paperwork, uploading data, and maintaining accurate records according to PosiGen\’s procedures.
  • Continuous learning: Actively participate in PosiGen training sessions, study relevant materials, and seek guidance from mentors.
  • Adhere to all organizational policies and OSHA requirements, including participation in mandatory safety training.
  • Maintain a clean and organized workspace, strictly following safety guidelines and protocols.
  • Assist with troubleshooting and repairing photovoltaic (PV) systems as directed by technicians.
  • All other duties as assigned

Education/Experience

  • High school diploma or trade school degree in a discipline related to construction or building sciences.
  • 1–3 years of roofing experience preferred.
  • Prior residential solar experience is highly desirable but not required.
  • Customer service experience preferred.
  • Comfortable and capable of working on ladders, scaffolding, roofs, or in confined spaces such as crawl spaces, attics, or under mobile homes.
  • General knowledge of installing energy-saving materials and associated tools is preferred.
  • Proficiency with computers and various applications, including MS Office, Dropbox, and Salesforce (CRM). A strong willingness to learn and adapt to technology across devices (laptop, tablet, smartphone).
  • Must be flexible with scheduling to accommodate customer availability.
  • Must possess a valid state driver’s license with a minimum of three years of driving history, a clean driving record, and access to reliable transportation.
  • Willing to complete the pre-employment screening process.

Physical Demands

  • Ability to work in a variety of extreme environmental conditions (e.g., high heat, cold temperatures).
  • Must be willing and able to climb ladders, ascend/descend stairs, and work on rooftops of multi-level buildings, as well as within confined spaces such as attics.
  • While performing the duties of this role, the employee will regularly be required to speak and hear. The role frequently requires standing, walking, using hands and fingers to handle or feel objects, and reaching with hands and arms.
  • Must be capable of lifting up to 50 pounds.
  • The employee will occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl.
  • Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

  • A ct with Integrity
  • Be Humble, Be Kind
  • Collaborate and Seek to Understand
  • Engage Passionately

PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please reach out to careers@posigen.com or hr@posigen.com to request an accommodation.

$18 – $20 USD

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Field Service Helper employer: PosiGen

PosiGen is an exceptional employer that prioritises employee growth and development, offering a structured learning environment for the Field Service Helper role. With a strong commitment to diversity and inclusion, PosiGen fosters a collaborative work culture where individuals can thrive while contributing to meaningful solar energy solutions. Employees benefit from hands-on training, mentorship opportunities, and a supportive team atmosphere, making it an ideal place for those passionate about making a difference in their community.
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Contact Detail:

PosiGen Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Service Helper

✨Tip Number 1

Familiarise yourself with solar energy systems and energy efficiency solutions. Understanding the basics of photovoltaic (PV) systems will not only help you during interviews but also show your genuine interest in the role.

✨Tip Number 2

Network with current or former employees of PosiGen. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.

✨Tip Number 3

Demonstrate your willingness to learn by seeking out relevant training or certifications related to solar energy or customer service. This proactive approach can set you apart from other candidates who may not have taken the initiative.

✨Tip Number 4

Prepare for hands-on assessments by practising basic tools and equipment used in the field. Being comfortable with these tools will not only boost your confidence but also show your readiness for the practical aspects of the job.

We think you need these skills to ace Field Service Helper

Basic Technical Skills
Customer Service Skills
Communication Skills
Problem-Solving Skills
Attention to Detail
Ability to Follow Safety Procedures
Teamwork and Collaboration
Adaptability and Willingness to Learn
Basic Computer Proficiency (MS Office, Dropbox, Salesforce)
Physical Stamina and Strength
Time Management Skills
Ability to Work in Confined Spaces
Basic Knowledge of Energy Efficiency Techniques
Understanding of Photovoltaic (PV) Systems

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Helper at PosiGen. Familiarise yourself with the job description and think about how your skills and experiences align with the role.

Tailor Your CV: Customise your CV to highlight relevant experiences, especially any customer service or hands-on work you've done. Mention any roofing or solar experience, even if it's minimal, as well as your willingness to learn and adapt.

Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for renewable energy and your desire to contribute to PosiGen's mission. Use specific examples from your past experiences to demonstrate your commitment to teamwork and customer service.

Highlight Your Soft Skills: In your application, emphasise your communication skills and ability to work in a team. PosiGen values collaboration and customer interaction, so showcasing these traits will strengthen your application.

How to prepare for a job interview at PosiGen

✨Show Your Passion for Solar Energy

PosiGen is all about making solar energy accessible to everyone. Make sure to express your enthusiasm for renewable energy and how it aligns with your values during the interview.

✨Demonstrate Your Willingness to Learn

As a Field Service Helper, you'll be learning on the job. Highlight your eagerness to absorb new skills and knowledge, and mention any relevant experiences where you've successfully adapted to new challenges.

✨Emphasise Teamwork and Collaboration

This role requires working closely with experienced technicians. Share examples of how you've effectively collaborated in past roles, showcasing your ability to work well within a team environment.

✨Prepare for Customer Interaction Scenarios

Customer service is key at PosiGen. Be ready to discuss how you would handle customer interactions, including problem-solving and communication strategies that align with the company's values.

Field Service Helper
PosiGen
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