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- Tasks: Provide a professional reception service to members and the public.
- Company: Join YMCA East Surrey, a community-focused non-profit organisation.
- Benefits: Enjoy free gym membership, free parking, and half-price childcare for dependents.
- Why this job: Gain valuable experience in a supportive environment while making a positive impact.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
- Other info: Flexible hours available with opportunities for extra shifts.
Job Purpose: To provide an efficient, professional reception service to members and the public.
Hours of work: 14 hours per week, Tuesday and Wednesday from 06:45am – 14:15pm.
Weekend hours also available: Saturday from 13:00 – 17:15 (4.25 hours per week).
There will also be the opportunity to work extra hours as required.
Location: YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.
Salary: £12.47 per hour.
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of six weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half-price YMCA childcare for dependents.
Free Parking: There is free parking available at all our delivery sites. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme – details available on request.
Main responsibilities:
- Reception plays a central and vital part of the YMCA’s work for staff and users. Reception administers access for all visitors to the YMCA Sports and Community Centre at Princes Road and handles a large number of phone calls.
- The Receptionist will support the YMCA\’s work in meeting the needs of the local community, providing assistance and support across all areas of the centre’s work.
- Provide a friendly welcome to YMCA members and non-members, delivering the highest standard of customer care and reflecting the YMCA’s ethos of concern and welcome for all.
- Ensure that reception, as the first point of contact, effectively promotes and markets YMCAES’s work to the highest professional standards.
- Take payments for activities using the leisure management system, and support prospective members using Join@Home and the app for the first time.
- Answer the telephone promptly and in a friendly manner, dealing with inquiries or diverting calls as appropriate.
- Ensure inquiries from members and non-members about the activities of the Association are efficiently dealt with, either directly or by signposting to appropriate colleagues, ensuring information is up-to-date and accurate.
- Welcome members who wish to raise concerns or express thanks, passing them on to the Duty Officer for resolution.
- Process bookings for activities and room hire, ensuring all relevant information is recorded and passed to the appropriate Manager.
- Reconcile figures and cash at the end of each shift.
- Assist with outgoing post and report stock levels.
- Be aware of and able to carry out security and Health and Safety procedures as necessary.
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Receptionist employer: YMCA East Surrey
Contact Detail:
YMCA East Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the YMCA's mission and values. Understanding their focus on community service and support will help you align your responses during the interview, showcasing your commitment to their goals.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for members and the public. Role-play common scenarios with friends or family to build confidence in handling inquiries and providing information.
✨Tip Number 3
Be prepared to discuss your availability. Since the role includes specific hours and potential extra shifts, having a clear understanding of your schedule and flexibility can demonstrate your eagerness to meet the organisation's needs.
✨Tip Number 4
Network with current or former YMCA employees if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position at YMCA East Surrey. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Create a CV that showcases your administrative skills, customer service experience, and any relevant qualifications. Make sure to include specific examples of how you've successfully managed reception duties or similar roles.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention why you want to work at YMCA East Surrey and how your values align with theirs. Be sure to address your availability for the specified hours.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at YMCA East Surrey
✨Know the Role
Familiarise yourself with the responsibilities of a receptionist at YMCA East Surrey. Understand the importance of providing an efficient and professional service to members and the public, as this will help you demonstrate your suitability for the role.
✨Dress Professionally
First impressions matter! Make sure to dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the organisation well.
✨Prepare for Common Questions
Anticipate questions related to customer service, handling difficult situations, and your availability. Be ready to share examples from your past experiences that highlight your skills and adaptability in a reception environment.
✨Show Enthusiasm for the Organisation
Research YMCA East Surrey and express your enthusiasm for their mission and values during the interview. Showing genuine interest can set you apart from other candidates and demonstrate that you are a good cultural fit.
