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- Tasks: Connect landlords with expert lettings teams and manage enquiries.
- Company: Join Connells Group, a leader in the lettings industry, passionate about helping landlords succeed.
- Benefits: Enjoy competitive salary, career development, and exciting incentives like team events and awards.
- Why this job: Make a real impact in the lettings industry while building valuable relationships and growing your career.
- Qualifications: Exceptional communication skills and a customer-centric mindset; experience in customer service is a plus.
- Other info: We value diversity and encourage all qualified candidates to apply, even if you don't meet every requirement.
The predicted salary is between 20800 - 25600 £ per year.
Contact Centres – Sales
At Connells Group, we’re passionate about helping landlords successfully let their properties. Our team is at the heart of our success, and we’re looking for a professional, driven Trainee Lettings Negotiator to join our vibrant Contact Centre in Dunstable.
About the Role:
You’ll play a critical role in connecting landlords with our expert lettings teams. As the first point of contact, you’ll handle enquiries, book rental valuations, and provide outstanding service. Your ability to communicate effectively and manage relationships will directly contribute to our success.
Key Responsibilities:
- Engage with Landlords: Handle inbound and outbound calls to understand their property needs and secure rental valuation appointments.
- Schedule Appraisals: Book rental valuations for our branches and ensure accurate handover of information.
- Generate Opportunities: Identify new leads, follow up on enquiries, and contribute to the growth of the lettings business.
- Provide Excellent Service: Build strong relationships with landlords and deliver a positive, professional experience.
- Maintain Records: Keep accurate logs of customer interactions and appointments in our system.
What We’re Looking For:
- Exceptional Communication Skills: Confident, professional, and engaging over the phone.
- Customer-Centric Mindset: Dedicated to delivering excellent service and exceeding expectations.
- Motivated and Proactive: Self-driven with a passion for meeting targets and achieving results.
- Organisational Excellence: Able to prioritise tasks, manage time effectively, and ensure accuracy.
- Preferred Experience: Background in customer service, sales, or lettings is advantageous but not essential.
What We Offer:
- Competitive Salary: Realistic first-year OTE of £26,000–£32,000, with an uncapped commission structure.
- Career Development: Comprehensive training and a clear progression path within our growing company.
- Incentives and Rewards: Quarterly awards, team events, and paid trips for top performers.
- Supportive Benefits: Free on-site parking and 24/7 access to AIG Smart Health services for you and your family.
Why Join Us? This role is more than just a stepping stone; it’s an opportunity to make a real impact in the lettings industry. If you’re passionate about building relationships and excited about a career with growth potential, we’d love to hear from you.
Connells Group UK Is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Trainee Lettings Negotiator employer: Finders Keepers Ltd.
Contact Detail:
Finders Keepers Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Lettings Negotiator
✨Tip Number 1
Familiarise yourself with the lettings market in Dunstable. Understanding local property trends and rental prices will help you engage confidently with landlords and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Trainee Lettings Negotiator. This will help you feel more comfortable handling enquiries and booking appointments over the phone.
✨Tip Number 3
Network with professionals in the lettings industry, whether through social media or local events. Building connections can provide valuable insights and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Show your motivation and proactive attitude by preparing questions about the company and the role. This demonstrates your genuine interest and can set you apart from other candidates during interviews.
We think you need these skills to ace Trainee Lettings Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales. Emphasise any communication skills and your ability to build relationships, as these are key for the Trainee Lettings Negotiator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lettings industry and your motivation to help landlords. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Key Skills: In your application, focus on your exceptional communication skills and customer-centric mindset. Provide examples of how you've demonstrated these qualities in previous roles or experiences.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Connells Group. Mention why you believe this role is a great fit for you and how you can contribute to their success in the lettings market.
How to prepare for a job interview at Finders Keepers Ltd.
✨Showcase Your Communication Skills
As a Trainee Lettings Negotiator, exceptional communication is key. During the interview, demonstrate your ability to engage effectively by speaking clearly and confidently. Use examples from past experiences where you successfully handled customer interactions.
✨Emphasise Your Customer-Centric Mindset
Highlight your dedication to providing excellent service. Share specific instances where you went above and beyond for a customer or resolved a challenging situation. This will show that you understand the importance of building strong relationships with landlords.
✨Demonstrate Your Motivation and Proactivity
Employers are looking for self-driven individuals. Discuss your passion for meeting targets and achieving results. You could mention any relevant experiences where you took the initiative to generate leads or improve processes.
✨Prepare Questions About the Role
Having insightful questions ready shows your interest in the position and the company. Ask about the training process, career development opportunities, or how success is measured in the role. This not only helps you gauge if it's the right fit but also leaves a positive impression.
