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For Companies At a Glance
- Tasks: Be the friendly face of The AA, helping customers get back on the road safely.
- Company: Join The AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy flexible shifts, full uniform, free breakdown cover, and a generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Access to development programmes and discounts on AA products and services.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As our Roadside Recovery Driver, you’ll go the extra mile for our customers, helping to load vehicles onto the truck and get the vehicle and customer to a garage or other destination as needed. You’ll be the friendly face of the UK’s largest motoring organisation, ready for anything and providing reliable, on‑the‑spot assistance in various weather conditions.
What will I be doing?
- A communicator: You’ll be great with customers, calming, reassuring, and professional in all situations to ensure their needs are taken care of.
- A self-starter: You will work independently as well as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’ll use your expertise to solve a variety of issues swiftly and safely.
What do I need?
- Live within 25 miles or 1 hour travel from the depot (postcode included in advert).
- A full driving category C licence (HGV 2). Ideally CE (HGV 1) licence as well, though not essential as we can help you obtain it.
- Driver CPC qualification and a digital tachograph card.
- Comfort with adapting to new technology; training will be provided.
- Willingness to work shifts, including evenings, nights, weekends and bank holidays.
Location, shifts and benefits
- Depot postcode: MK12 5QD.
- Shifts: Rolling roster, 18 out of 28 days with 2 weekends off. Standard shifts are 9 hours 45 minutes (including a 45‑minute break). End of shift flexibility may require up to 12 hours in a shift including break.
- Perks: Full uniform, boots, and equipment; free breakdown cover from day one; holidays (equivalent of 23 days, increasing with service); up to 7% company pension contribution; dedicated Employee Assistance Programme and 24/7 remote GP service.
Additional information
- Access to development programmes to help you progress your career with us.
- Commitment to diversity and an inclusive culture where you can be yourself and grow.
- Discounts on AA products (car and home insurance) and an employee discount scheme with additional benefits.
- Company funded life assurance.
Onboarding and application
You can apply today by submitting a short application. The application will be reviewed, followed by an online interview/assessment. Pre‑employment checks include drug and alcohol tests, work references, and criminal record checks.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Motor Vehicle Manufacturing, Financial Services, and Insurance
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Recovery Driver - Milton Keynes employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Milton Keynes
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding what drives the company will help you align your responses during interviews, showcasing how you can contribute to their goal of providing excellent customer service.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or equipment used in roadside assistance can set you apart as a knowledgeable candidate who is ready to hit the ground running.
✨Tip Number 3
Network with current or former AA employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to demonstrate your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues under pressure, as this role requires quick thinking and adaptability.
We think you need these skills to ace Recovery Driver - Milton Keynes
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Recovery Driver position. Tailor your application to highlight how your skills and experiences align with what The AA is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous driving experience, especially in recovery or roadside assistance roles. Mention specific situations where you demonstrated problem-solving skills and customer service.
Showcase Your Qualifications: Make sure to clearly list your driving qualifications, including your C and CE licences, as well as your Driver CPC qualification. If you have experience with digital tachographs, mention that too.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use it to explain why you want to work for The AA and how you can contribute to their mission of providing excellent customer service on the road.
How to prepare for a job interview at The AA
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of The AA. Make sure to highlight your customer service experience during the interview. Share examples of how you've reassured customers in stressful situations and how you maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving skills. Prepare to discuss specific instances where you've successfully resolved issues on the job. This could involve technical challenges or customer concerns—show them you thrive in dynamic environments!
✨Familiarise Yourself with the Role Requirements
Understand the specifics of the Recovery Driver position, including the driving licences required and the nature of the shifts. Being knowledgeable about the job will show your genuine interest and help you answer questions more confidently.
✨Emphasise Teamwork and Independence
While the role involves working independently, you'll also be part of a team. Be ready to discuss how you balance both aspects. Share experiences where you've collaborated effectively with others while also taking initiative on your own.
