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- Tasks: Be the friendly voice for customers, answering queries and resolving issues.
- Company: Join a supportive team dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy full training, ongoing support, and opportunities for growth.
- Why this job: Make a real impact by enhancing customer satisfaction in a positive environment.
- Qualifications: Great communication skills and a positive attitude; experience is a bonus but not required.
- Other info: Work closely with colleagues to ensure a smooth customer journey.
The predicted salary is between 28800 - 43200 £ per year.
I\’m currently looking for a friendly, proactive, and customer-focused individual to join a brilliant team as a Customer Service Advisor. If you\’re someone who enjoys delivering exceptional customer experiences and wants to be part of a supportive environment, this could be a great fit for you.
In this role, you’ll be the first point of contact for customers—whether it’s answering questions about products, updating order information, or resolving issues, your role is all about making sure every customer interaction is a positive one.
Key Responsibilities:
- Customer Support: Handle enquiries across phone, email, and other channels with a helpful and professional approach.
- Order Management: Assist customers with placing and tracking orders, as well as updating any necessary information.
- Product Knowledge: Learn about a range of products so you can offer useful advice and accurate answers.
- Issue Resolution: Deal with complaints or problems calmly and efficiently, escalating when needed.
- Record Keeping: Keep customer records and communication logs up to date and accurate.
- Team Collaboration: Work closely with colleagues across departments to make sure the customer journey runs smoothly.
- Feedback Collection: Listen to customer feedback and share it to help improve services.
What I’m Looking For:
- Great communication skills, both written and verbal
- A positive, can-do attitude and genuine desire to help others
- Previous experience in customer service is a plus, but not essential
- Strong multitasking and organisational skills
- Comfortable using email and CRM systems
- Quick to learn and detail-oriented
What’s On Offer:
- A welcoming and friendly team
- Full training and ongoing support
- Opportunity to grow within a well-established business
By submitting the form you accept our T&C\’s
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Customer Service Advisor employer: Ambitions Personnel
Contact Detail:
Ambitions Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Showcase your communication skills during any interactions you have with us. Whether it's through a phone call or an email, make sure to convey your friendly and proactive nature, as these are key traits we're looking for in a Customer Service Advisor.
✨Tip Number 2
Familiarise yourself with our products before applying. Having a good understanding of what we offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role and our company.
✨Tip Number 3
Prepare to discuss how you've handled customer issues in the past. Even if you don't have direct experience, think of examples where you've helped someone or resolved a problem, as this will highlight your ability to manage customer interactions effectively.
✨Tip Number 4
Emphasise your willingness to learn and adapt. In a customer service role, being quick to learn about new systems and processes is crucial, so be ready to express your enthusiasm for training and development opportunities with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you’ve successfully resolved customer issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you align with the company's values.
Showcase Your Skills: In your application, clearly outline your multitasking and organisational skills. Provide examples of how you’ve managed multiple tasks or handled challenging situations effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ambitions Personnel
✨Show Your Customer Focus
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations.
✨Demonstrate Communication Skills
Since great communication is key for this role, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle various customer scenarios, showcasing both your verbal and written communication skills.
✨Familiarise Yourself with the Products
Take some time to research the products offered by the company. Being knowledgeable about their offerings will not only impress the interviewer but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service challenges and how you would address them. Prepare answers for questions like how you would handle a difficult customer or resolve a complaint, demonstrating your problem-solving abilities.
