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- Tasks: Help customers with vehicle breakdowns and get them back on the road.
- Company: Join Green Flag, a leader in roadside assistance, dedicated to customer satisfaction.
- Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible work-life balance.
- Why this job: Experience variety and fulfilment while making a real difference in people's lives.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
- Other info: Work from home with a company vehicle and enjoy overtime opportunities.
The predicted salary is between 33600 - 50400 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our company — and enjoy a career with variety and fulfillment. It’s Miles Better.
What you\’ll be doing
This is a permanent role in various locations including Stratford, East Ham, Woodford, Chigwell, Dagenham, Rainham, Romford, Gray\’s, Southend on Sea, Basildon, Rayleigh, Chelmsford, Brentwood, Harlow, Bishops Stortford, and Braintree.
You will work 40 hours a week, four days a week, starting on a shift pattern between 7am and 8pm, Monday to Sunday, with overtime opportunities available.
We will provide a Green Flag vehicle, starting your day from your home. Your role involves assisting customers with vehicle breakdowns, diagnosing issues such as being out of fuel, tyre repairs, or battery replacements, and helping them get back on the road confidently.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence
- NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred)
- Empathy and a desire to achieve the correct outcome
- Experience in the Motor Repair industry
- Experience of lone working (desirable)
- Knowledge of up-to-date vehicle repair techniques
- Adherence to Health & Safety best practices
- Collaboration skills to improve the customer claims journey
- Self-initiative
We offer excellent benefits, including:
- 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
- Optional health and dental insurance
- An EV car scheme for leasing electric or hybrid cars
- Buy as you earn share scheme
- Employee discounts and cashback
We support our colleagues with flexibility and work-life balance, recognizing the importance of your personal life alongside your career. Our benefits reflect our commitment to diversity and inclusion.
Be yourself
Direct Line Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during the recruitment process, please contact our recruitment team.
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Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where the role is based, such as Stratford and East Ham. Knowing the local roads and common breakdown issues can give you an edge during interviews.
✨Tip Number 2
Brush up on your vehicle repair knowledge, especially regarding common issues like tyre repairs and battery replacements. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Tip Number 3
Highlight any experience you have in lone working or customer service. This role requires empathy and self-initiative, so sharing relevant examples can demonstrate that you're a great fit.
✨Tip Number 4
Research Green Flag's values and commitment to customer service. Being able to align your personal values with theirs during discussions can make a strong impression on the hiring team.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications like NVQ Level 2 in light vehicle maintenance and showcase your skills in diagnosing vehicle issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your empathy and desire to help customers. Mention specific examples of how you've successfully assisted customers in the past, particularly in stressful situations.
Highlight Relevant Skills: In your application, clearly outline your knowledge of up-to-date vehicle repair techniques and your ability to work independently. This will demonstrate your readiness for the role and your understanding of the responsibilities involved.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Direct Line Group
✨Show Your Technical Knowledge
Make sure to brush up on your vehicle repair techniques and any relevant qualifications you have. Be prepared to discuss specific scenarios where you've successfully diagnosed and resolved issues, as this will demonstrate your expertise in the field.
✨Emphasise Customer Service Skills
Since the role involves assisting customers during stressful breakdown situations, highlight your empathy and communication skills. Share examples of how you've helped customers in the past, focusing on your ability to remain calm and supportive.
✨Demonstrate Flexibility and Initiative
The job requires working various shifts and locations, so be ready to discuss your adaptability. Mention any previous experiences where you've had to adjust quickly to changing circumstances or take the initiative to solve problems independently.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how they support employees in maintaining work-life balance, which is important for a fulfilling career.
