Lettings Operations Associate

Lettings Operations Associate

Full-Time 18000 - 27500 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Join us as a Lettings Operations Associate, supporting projects and strategic plans.
  • Company: Spicerhaart is a dynamic property company focused on customer satisfaction and team collaboration.
  • Benefits: Enjoy a competitive salary, hybrid work options, career progression, and a company pension scheme.
  • Why this job: Be part of a supportive team where your contributions directly impact the business and customers.
  • Qualifications: Ideal candidates have experience in lettings, property management, or customer service.
  • Other info: We embrace diversity and are committed to equal opportunities for all applicants.

The predicted salary is between 18000 - 27500 £ per year.

As the Lettings Operations Associate, you will report to the Operations Manager and work alongside the Operations Co-Ordinator to help implement and deliver projects and strategic plans within defined timescales.

You will be task oriented, have an attention to detail, able to work remotely, at pace and both on your own initiative and under clear instruction from the Operations Manager/Director/Co-Ordinator. You will be motivated by task completion and seeing the positive results of your input on the wider business.

You will be able to build relationships quickly, be confident and curious and able to collaborate with others. You will be motivated and committed to perform to the best of your ability and put our customers and colleagues at the heart of everything you do

Benefits of being a Lettings Operations Associate at Spicerhaart

  • Basic salary between £18,000 – £27,500 (dependant on experience)
  • OTE £22,000 – £31,500
  • Full-time working hours: 8:30am to 6pm four weekdays per week, and 9am to 5pm every Saturday
  • Career progression opportunities
  • Company Pension Scheme
  • Hybrid role, which will be a combination of home-based work and will require attendance at team meetings, and face-to-face training as determined by the line manager.

Key Skills of a Lettings Operations Associate at Spicerhaart

  • You will have a background in Lettings, Property Management, Customer Service or similar role
  • You will be able to positively contribute towards a shared goal and can collaborate effectively with others.
  • You can work remotely both with direction and on own initiative.
  • You will be proactive, task orientated and able to deliver within set timescales.
  • You will be articulate, pragmatic, commercially minded, analytical and solutions-focused, with exceptional drive and enthusiasm.
  • You can identify problems and develop effective solutions.
  • You will be comfortable reviewing multiple systems to carry out audits and validate compliance.
  • You will have experience of working with CRM and SaaS Platforms.
  • You will demonstrate competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft/Project Management tools.
  • You will have excellent organisational skills and will be comfortable with prioritising your workload.
  • You will be an effective communicator with the proven ability to interact with people at all levels of the organisation, building strong cross-functional relationships.
  • You will demonstrate excellent attention to detail and able to quickly identify areas of risk.

Core Competencies of a Lettings Operations Associate at Spicerhaart

  • Works well with others to create a team spirit and an enjoyable working environment.
  • Delivers outstanding customer service by exceeding customer expectations.
  • Focuses on results to deliver business success.
  • Demonstrates commercial awareness.
  • Follows company standards and procedures.
  • Embraces responsibility and accountability.
  • Demonstrates professionalism, honesty and integrity.
  • Demonstrates effective decision making and problem solving skills.
  • Takes initiative and is able to innovate.
  • Demonstrates a thirst for development.
  • Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities, and each other.

The Finer Details:

To be eligible to proceed in our recruitment process, you will need:

  • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
  • Evidence of your right to work in the UK, in the form of a Passport or Birth Certificate
  • Proof of Address
  • National Insurance

Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.https://www.haart.co.uk/about-us/armed-forces-covenant/

Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what\’s more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/

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Lettings Operations Associate employer: Spicerhaart Estate Agents Limited

At Spicerhaart, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that values collaboration and individual contributions. As a Lettings Operations Associate, you will benefit from a competitive salary, career progression opportunities, and the flexibility of a hybrid working model, all while being part of a company that champions diversity and inclusivity. Join us to make a meaningful impact in the property sector, where your skills and dedication will be recognised and rewarded.
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Contact Detail:

Spicerhaart Estate Agents Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Lettings Operations Associate

✨Tip Number 1

Familiarise yourself with the lettings and property management industry. Understanding current trends, regulations, and customer expectations will help you stand out during interviews and discussions.

✨Tip Number 2

Network with professionals in the lettings sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Spicerhaart.

✨Tip Number 3

Demonstrate your organisational skills by managing a mock project. Create a timeline, set goals, and track progress to showcase your ability to deliver results within defined timescales.

✨Tip Number 4

Prepare to discuss your experience with CRM and SaaS platforms. Be ready to share specific examples of how you've used these tools to improve efficiency or solve problems in previous roles.

We think you need these skills to ace Lettings Operations Associate

Attention to Detail
Customer Service Skills
Task Orientation
Proactive Problem Solving
Collaboration Skills
Time Management
CRM Software Proficiency
SaaS Platform Experience
Microsoft Excel and Database Skills
Effective Communication
Organisational Skills
Commercial Awareness
Decision Making
Initiative and Innovation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in lettings, property management, or customer service. Use specific examples that demonstrate your ability to work both independently and collaboratively, as well as your attention to detail.

Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to the Lettings Operations Associate position. Mention how your skills align with the job requirements and how you can contribute to the company's goals. Be sure to convey your enthusiasm for the role.

Showcase Your IT Skills: Since the role requires competent IT skills, particularly with spreadsheets and databases, mention any relevant software you are familiar with. Provide examples of how you've used these tools in previous roles to solve problems or improve processes.

Highlight Your Problem-Solving Abilities: The job description emphasises the need for effective decision-making and problem-solving skills. Include specific instances where you've identified issues and developed solutions, showcasing your analytical and solutions-focused mindset.

How to prepare for a job interview at Spicerhaart Estate Agents Limited

✨Show Your Task Orientation

As a Lettings Operations Associate, being task-oriented is crucial. During the interview, share specific examples of how you've successfully managed tasks in previous roles, highlighting your ability to meet deadlines and achieve results.

✨Demonstrate Attention to Detail

Attention to detail is key in this role. Prepare for the interview by reviewing your past experiences where your meticulous nature made a difference. Be ready to discuss how you ensure accuracy in your work, especially when dealing with compliance and audits.

✨Highlight Your Communication Skills

Effective communication is essential for building relationships. Practice articulating your thoughts clearly and confidently. Consider discussing a time when your communication skills helped resolve a conflict or improved collaboration within a team.

✨Emphasise Your Problem-Solving Abilities

The ability to identify problems and develop solutions is vital. Think of examples where you've faced challenges and how you approached them. Be prepared to explain your thought process and the positive outcomes that resulted from your actions.

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