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- Tasks: As a Maintenance Surveyor, you'll manage repairs for 800 properties, ensuring high-quality service.
- Company: Accent is dedicated to providing safe, affordable homes and transforming customer support.
- Benefits: Enjoy hybrid work, 28 days holiday, gym discounts, and a day off for volunteering.
- Why this job: Join a collaborative team where you can learn, grow, and make a real impact.
- Qualifications: HNC in Building or equivalent experience in maintenance and construction required.
- Other info: Full UK driving licence needed; flexible interview process designed to support candidates.
The predicted salary is between 30000 - 42000 £ per year.
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Location: North West including Stalybridge, Chorley, Heywood, Ashton. Hybrid.
Permanent, part time 14 hours per week, Thursday and Friday 9am to 5pm plus on call.
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers – and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
About the role
As a Maintenance Surveyor, you’ll deliver repairs and voids maintenance services for up to 800 properties across your region, collaborating with our teams and contractors to provide our customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure our property services are constantly improving.
The role is a mixture of site visits and desk-based work. You\’ll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings to qualify repairs. You\’ll raise the repairs on our bespoke CRM system and update the customer account through to the completion of the works. You\’ll also uphold our Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner.
Through your collaboration with contractors, housing teams, and internal colleagues, you\’ll help improve service efficiency, enhance customer experiences, and contribute to Accent’s mission of providing quality homes and services.
To view/download a full job description please click .
The spot salary for this post is £40,200 per annum, pro rata for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
Plus an additional £1,250 per annum, pro rata essential user car allowance.
About you
You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You’ll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you’ll be travelling around our different sites, you’ll also need a full UK driving licence and access to a vehicle.
Interviews
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations.
Planned date: 5th August
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day’s leave to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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Maintenance Surveyor employer: Accent Group
Contact Detail:
Accent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Surveyor
✨Tip Number 1
Familiarise yourself with the specific properties and areas you'll be working in, such as Stalybridge and Chorley. Understanding the local housing market and common maintenance issues can give you an edge during your interviews.
✨Tip Number 2
Brush up on your knowledge of building legislation and maintenance best practices. Being able to discuss relevant regulations and how they apply to the role will demonstrate your expertise and commitment to quality service.
✨Tip Number 3
Prepare for scenario-based questions by thinking about past experiences where you've successfully managed repairs or collaborated with contractors. Highlighting these examples will showcase your problem-solving skills and teamwork.
✨Tip Number 4
Since the role involves a mix of site visits and desk work, practice articulating how you balance both aspects effectively. Showing that you can manage time efficiently while maintaining high standards will impress the hiring manager.
We think you need these skills to ace Maintenance Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance and construction. Emphasise your qualifications, such as your HNC in Building, and any specific projects that demonstrate your expertise in repairs and property management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing quality homes and services. Mention how your proactive approach aligns with the company's mission and how you can contribute to improving customer experiences.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, understanding of building legislation, and operational software proficiency. Provide examples of how you've successfully used these skills in past roles.
Prepare for Interviews: Anticipate questions related to your experience and how you handle real-life scenarios in maintenance. Be ready to discuss specific examples that demonstrate your problem-solving abilities and customer focus.
How to prepare for a job interview at Accent Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Maintenance Surveyor. Familiarise yourself with the key tasks such as delivering repairs, collaborating with contractors, and using CRM systems. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in maintenance and construction. Highlight specific projects or situations where you successfully managed repairs or collaborated with teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Customer Focus
Accent values customer service highly, so be ready to share examples of how you've prioritised customer needs in past roles. Discuss how you’ve handled difficult situations or complaints, showcasing your communication skills and commitment to providing excellent service.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team, company culture, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
