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For Companies At a Glance
- Tasks: Welcome guests, handle inquiries, and provide venue information.
- Company: Join Scotsman Group, Scotland's largest hospitality group with 40+ venues.
- Benefits: Enjoy tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a dynamic environment with growth potential.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Apply now to join a fun and supportive workplace!
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Ghillie Dhu, 2-6 Rutland Place, Edinburgh, Edinburgh, EH1 2AD
Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels, and more.
We are looking for experienced and talented Floor Staff to join our fantastic venue.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role:
As a member of the floor team, your responsibilities will include:
- Welcoming guests to our venues.
- Handling guest inquiries.
- Providing guests with information about the venue, its services, and upcoming events.
- Accompanying guests to their event, room, reserved area, or booth.
The Person:
The ideal candidate will have:
- Excellent customer service skills.
- Excellent organizational skills.
- Minimum of one year\’s experience in a similar customer-facing role.
The Process:
If you think this role is suitable for you, please apply now. A member of the venue team will be in touch.
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Restaurant Host employer: Ghillie Dhu
Contact Detail:
Ghillie Dhu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host
✨Tip Number 1
Familiarise yourself with the Scotsman Group and its venues. Understanding their unique offerings and atmosphere will help you engage with guests more effectively and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in a similar role, gaining hands-on experience will make you stand out as a candidate who can handle guest inquiries with ease.
✨Tip Number 3
Network with current or former employees of the Scotsman Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Restaurant Host position.
✨Tip Number 4
Be prepared to showcase your organisational skills during the interview. Think of examples from your past experiences where you successfully managed multiple tasks or handled busy situations, as this is crucial for a Floor Staff role.
We think you need these skills to ace Restaurant Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Restaurant Host position. Tailor your application to highlight relevant experience and skills that match what Scotsman Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in hospitality. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational skills and ability to handle guest inquiries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Scotsman Group and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Ghillie Dhu
✨Showcase Your Customer Service Skills
As a Restaurant Host, excellent customer service is key. Be prepared to share specific examples of how you've handled guest inquiries or resolved issues in previous roles. This will demonstrate your ability to create a welcoming atmosphere.
✨Know the Venue Inside Out
Familiarise yourself with Ghillie Dhu and its offerings before the interview. Understanding the venue's services, events, and unique features will show your enthusiasm and readiness to represent the establishment.
✨Demonstrate Organisational Skills
Being organised is crucial for a Floor Staff role. Prepare to discuss how you manage multiple tasks, such as greeting guests while handling inquiries. Highlight any tools or methods you use to stay organised in busy environments.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or upcoming events at the venue. This shows you're genuinely interested in becoming part of their team.
