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For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations in university accommodation.
- Company: Join the University of Leicester, a century-old institution dedicated to change and community.
- Benefits: Enjoy competitive pay, great pension, generous leave, and career development opportunities.
- Why this job: Be part of a vibrant community, making a real impact on student life.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Contact Fran Beever for more details at fb124@le.ac.uk.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
As a Residence Life Duty Manager (Revenue & Admin), you’ll play a vital role in delivering a high-quality student experience across our university-managed accommodation. You’ll lead a team of Team Leaders and Help Desk Operators, ensuring smooth day-to-day operations, excellent customer service, and efficient administrative processes. Your responsibilities include managing accommodation contracts, guest bookings, supporting student arrivals and events, and collaborating with colleagues across Estates and Campus Services to support conferences, commercial bookings, and residential life programs.
This is a hands-on, people-focused role requiring strong leadership, attention to detail, and a passion for service excellence. You’ll be based at our main accommodation sites—The City and The Village—where you’ll help maintain a welcoming, safe, and supportive environment for students, guests, and staff.
About You
Ideal candidates will have experience in customer service, administration, and team supervision, preferably within residential, hospitality, or higher education settings. You should be confident managing multiple priorities, leading a team, and using systems to support bookings, reporting, and service delivery. Excellent communication skills are essential for liaising with students, staff, and external partners to ensure a seamless experience for all.
You should thrive in a busy, people-facing environment and be committed to creating a positive and inclusive community. If you are proactive, organized, and passionate about supporting students and operational excellence, we would love to hear from you.
Additional Information
For more details, contact Fran Beever, Accommodation & Commercial Manager, at fb124@le.ac.uk.
The University of Leicester has been changing the world and people’s lives for 100 years. Joining us means becoming part of a community of Citizens of Change, including staff, students, and alumni worldwide.
As a diverse and forward-thinking employer, we embed equality, diversity, and inclusion into all we do. Our commitment extends beyond teaching and research to supporting staff, students, and the local community, guided by our values of Inspiring, Impactful, and Inclusive.
We are dedicated to staff wellbeing and environmental sustainability, offering a competitive salary, excellent pension scheme, generous annual leave, and opportunities for career development in a supportive environment.
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Residence Life Duty Manager - Revenue & Admin employer: University of Leicester School of Business
Contact Detail:
University of Leicester School of Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Life Duty Manager - Revenue & Admin
✨Tip Number 1
Familiarise yourself with the university's accommodation services and their approach to student life. Understanding their values and how they prioritise student experience will help you align your responses during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Prepare examples of your leadership and customer service experiences that demonstrate your ability to manage teams and handle multiple priorities effectively. Tailoring these examples to the specific context of residential life will make a strong impression.
✨Tip Number 4
Showcase your passion for creating inclusive environments. Think about ways you've contributed to community-building in previous roles, as this aligns closely with the university's commitment to diversity and inclusion.
We think you need these skills to ace Residence Life Duty Manager - Revenue & Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and team supervision. Use specific examples from previous roles that demonstrate your leadership skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating a positive student experience. Mention your understanding of the role's responsibilities and how your background aligns with the university's values of Inspiring, Impactful, and Inclusive.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've successfully liaised with diverse groups, such as students, staff, and external partners, to ensure seamless operations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at University of Leicester School of Business
✨Showcase Your Leadership Skills
As a Residence Life Duty Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific situations where you resolved conflicts or motivated your team.
✨Demonstrate Customer Service Excellence
This role requires a strong focus on customer service. Prepare to share experiences where you went above and beyond for customers or students. Think about how you handled difficult situations and what you learned from them.
✨Familiarise Yourself with Relevant Systems
You'll need to manage bookings and administrative processes efficiently. Research any systems or software commonly used in accommodation management. If you have experience with similar tools, be ready to discuss how you used them to improve operations.
✨Emphasise Your Organisational Skills
With multiple priorities to juggle, strong organisational skills are crucial. Prepare to explain how you prioritise tasks and manage your time effectively. Consider sharing a specific example of a busy period and how you ensured everything ran smoothly.
