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- Tasks: Provide on-site IT support, manage incidents, and assist with AV setups.
- Company: Join Fieldfisher, a diverse and inclusive law firm in a stunning London location.
- Benefits: Enjoy private medical insurance, dental cover, matched pension contributions, and more perks.
- Why this job: Be the face of IT, work in a dynamic environment, and grow your career with us.
- Qualifications: Experience in IT support, excellent communication skills, and a proactive attitude are essential.
- Other info: Flexible working hours and opportunities for personal development await you.
The predicted salary is between 28800 - 43200 £ per year.
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We are seeking a proactive and customer-focused Local IT Support Technician to join our on-site team. In this key role, you will be the first point of contact for IT support, responsible for a range of tasks including managing starters and leavers, walk-up support, asset management, AV assistance, and tailored technical support. You will work closely with stakeholders and serve as the face of IT within the office.
This is a full-time, office-based position (Monday to Friday), operating on a rota basis: 8am–4pm, 9am–5pm, and 10am–6pm.
Responsibilities
- On-site technical assistance
- Be a local point of contact for the technical teams and provide remote hands as required.
- Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices.
- Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required.
- Proactively keep the colleagues you are supporting informed of any progress on their incident/service request.
- Responsible for the New Joiner/ Leaver/ Mover tasks
- Travel to offices to provide on-site support and provide remote hands as required.
- Track and document details of work performed including resolution steps in the ITSM.
- Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date.
- Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages.
Key Skills & Experience
- You will have a proven background in information technology deskside support and will possess the following skills and experience:
- Troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
- Highly proactive individual with the desire to own incidents through to resolution.
- Excellent communication skills, both written and oral.
- Flexible approach to work with the ability to work effectively under pressure.
- Encourages Co-Operative Working
- Ability to work in a fast-paced and dynamic environment.
Who are we looking for?
- We don\’t have a type. We believe our differences are our strengths; varied cultures, approaches and experiences can only benefit us.
What do we offer?
- You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
- Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
- Come for the WOW views: Riverbank House is in the City, just next to London Bridge with stunning views of The Shard and Tower Bridge. It\’s a short walk from Monument/Bank.
- Nurturing your talent: Take a \’build a career\’ approach to your training. You\’ll be on a pathway but free to wander if you see something you\’d like to study more closely.
- Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
Inclusion is not exclusive:
If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
We will provide the equipment to allow you to shine at the interview and beyond. Just let us know what you need.
For accessibility information on our London office, visit: Accessing Fieldfisher London ¦ Fieldfisher ¦ Fieldfisher
What to do next:
- Click \’Apply Now\’, complete an online application and upload a CV.
- Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
- Every role recruits differently. But we\’ll always let you know what to expect from the process, so you get no surprises.
- For hybrid opportunities, you\’ll be invited to visit our offices for a face-to-face meeting.
- We try to make sure the process takes around 2-3 weeks only, but we can\’t always promise that. We will work around everyone\’s availability. You can contact us at .
We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.
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IT Support Technician employer: Fieldfisher
Contact Detail:
Fieldfisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hardware and software troubleshooting. Being able to discuss specific examples during your interview will demonstrate your proactive approach and technical knowledge.
✨Tip Number 2
Practice your communication skills, as you'll need to explain technical concepts to non-technical colleagues. Consider role-playing scenarios where you provide support to a user, which can help you articulate your thought process clearly.
✨Tip Number 3
Research the company culture and values at StudySmarter. Understanding their emphasis on diversity and inclusion can help you align your responses in the interview, showcasing how your unique background can contribute to their team.
✨Tip Number 4
Be prepared to discuss your experience with asset management and AV support. Highlight any relevant projects or tasks you've handled in the past, as this will show your capability to manage the responsibilities outlined in the job description.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided deskside support or managed incidents. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and excellent communication skills. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to troubleshooting hardware and software issues. Highlight any experience with AV assistance and asset management, as these are key responsibilities of the role.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to answer questions about how you handle pressure and work collaboratively with colleagues, as these traits are essential for the position.
How to prepare for a job interview at Fieldfisher
✨Show Your Technical Skills
Be prepared to discuss your troubleshooting experience with various IT equipment, such as laptops, PCs, and printers. You might be asked to solve a hypothetical technical issue during the interview, so brush up on your problem-solving techniques.
✨Demonstrate Excellent Communication
As an IT Support Technician, you'll need to communicate effectively with colleagues. Practice explaining technical concepts in simple terms, and be ready to showcase your written communication skills, especially if you have to document incidents.
✨Emphasise Your Proactive Approach
Highlight instances where you've taken the initiative to resolve issues or improve processes. The company values proactive individuals, so share examples of how you've owned incidents from start to finish.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a high volume of support requests or dealing with a difficult colleague. Think of relevant experiences and how you successfully navigated those challenges.
