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- Tasks: Lead a dynamic team to manage repairs and voids for tenants.
- Company: Join a forward-thinking Local Authority focused on improving housing services.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Be part of a team making a real difference in residents' lives.
- Qualifications: Experience in housing management and contract oversight is essential.
- Other info: No two days are the same; embrace change and innovation!
The predicted salary is between 43200 - 72000 £ per year.
Purpose of the job:
We have an exciting opportunity for an experienced, forward thinking and enthusiastic individual to lead the Repairs and Voids Team in a Local Authority client of ours.
This role reports directly to the Housing Asset Manager and is part of our dynamic Housing Asset Leadership Team. The role oversees the delivery of our repair and void function, including the contract management of our key external contractors.
You will lead and deliver a customer focused and high performing repair and void service for our tenants and their homes. At a time of change for the sector, you will be our go to colleague, supported by a team of 6, for delivery on all day-to-day repairs including our response to damp and mold and disrepair.
In this role and across our housing services, no two days are the same! The team has implemented major changes over the last few years, including software updates, process reviews and contract amendments. We need someone to continue that work to improve the service that we offer to our tenants. As a landlord, we take our commitments to our residents seriously and we are focused on continuing to strengthen and improve what we do, and how we do it.
About You:
You will have significant experience in the sector, working for a landlord with a previous track record of delivering a quality repairs and voids service. This will include expertise in contract management from the specification development stage all the way through to delivery and contract oversight.
You will have experience of leading a team of surveyors and administrators to deliver an enviable, tenant focused, market leading service. With a large workload, you will be able to prioritise, delegate and have a flexible attitude towards your work. You will have demonstrable experience of resolving complex repairs and void cases.
A thorough working knowledge of Housing Management Systems and the Microsoft Office Suite of applications is key.
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Repairs and Voids Manager employer: Vivid Resourcing
Contact Detail:
Vivid Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Voids Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the housing sector, particularly around repairs and voids management. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to improving tenant services.
✨Tip Number 2
Network with professionals in the housing management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role. Building these relationships can give you an edge in the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed contracts and led teams in previous roles. Highlighting your experience with software updates and process improvements will show that you're ready to tackle the challenges mentioned in the job description.
✨Tip Number 4
Research the Local Authority's current initiatives and challenges in housing management. Tailoring your discussions to align with their goals will demonstrate your genuine interest in the position and your proactive approach to contributing to their success.
We think you need these skills to ace Repairs and Voids Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs and voids management. Focus on specific achievements, such as successful contract management or improvements made to service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your leadership experience and how you have successfully managed teams in the past, particularly in delivering tenant-focused services.
Showcase Relevant Experience: When detailing your work history, emphasise your expertise in contract management and your ability to resolve complex repair cases. Use specific examples to demonstrate your problem-solving skills and adaptability.
Highlight Technical Skills: Mention your proficiency with Housing Management Systems and the Microsoft Office Suite. Providing examples of how you've used these tools to improve processes or service delivery can set you apart from other candidates.
How to prepare for a job interview at Vivid Resourcing
✨Showcase Your Leadership Skills
As a Repairs and Voids Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Demonstrate Your Contract Management Expertise
Since the role involves overseeing contract management, be ready to talk about your experience with contracts. Discuss how you've developed specifications, managed contractors, and ensured quality delivery. Specific examples will help illustrate your capabilities.
✨Emphasise Customer Focus
This position requires a strong commitment to tenant satisfaction. Prepare to share instances where you've improved service delivery or resolved tenant issues effectively. Showing that you understand the importance of customer service in housing will set you apart.
✨Be Ready for Change Management Questions
Given the dynamic nature of the role, expect questions about managing change. Discuss your experience with implementing new processes or software updates, and how you've helped your team adapt to these changes while maintaining service quality.
