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- Tasks: Lead a team to maintain high housekeeping standards and ensure guest satisfaction.
- Company: Frasers Hospitality is a renowned brand known for exceptional service in the hospitality industry.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeship programmes.
- Why this job: Join a vibrant team, develop your career, and create unforgettable guest experiences.
- Qualifications: High standards and a passion for customer service are essential; previous experience is a plus.
- Other info: Work with eco-friendly practices and enjoy wellness initiatives while making a positive impact.
The predicted salary is between 26500 - 37000 £ per year.
Description
Housekeeping Supervisor, Hotel Du Vin – Permanent position, Exeter. Pay: £12.75 per hour for a 30‑hour week.
As the final say on bedroom standards, you ensure every room meets the hotel’s high expectations while representing the brand to guests.
Responsibilities
You and your team set the tone for the guest experience and maintain the high standards we expect. You oversee housekeeping operations, ensure rooms and public areas are cleaned and presented to the highest level, and support staff development and progression within the hotel.
Benefits and Perks
In Addition To Competitive Rates Of Pay We Offer
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes to support your career development.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to Work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more from £5 per month.
- Referral schemes that pay up to £1500 for bringing in suitable candidates.
- A decent uniform that doesn’t look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities such as Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
- Wagestream – instant access to pay as it earns, up to 50% of the money already earned, easy money‑management tips and salary‑direct saving.
- Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- Support for The Brain Charity, assisting people with neurological conditions.
- Employee Assistance Programme – free, confidential advice available 24/7 for you and your family.
Our Sustainability Goals
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy, primarily wind farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels, driven by a dedicated Sustainability Council.
- We use a chemical‑free cleaning system in bedrooms and public areas, and an enzyme‑based eco‑friendly system in kitchens.
- Volunteer for sustainable charities 2 days per year on full pay instead of normal workplace time.
Equal Opportunity Statement
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion or belief, sexual orientation or age.
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Housekeeping Supervisor employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific standards and practices of Hotel Du Vin. Research their approach to housekeeping and guest service, as this will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Network with current or former employees of Frasers Hospitality. They can provide valuable insights into the company culture and expectations, which can give you an edge in understanding what they are looking for in a Housekeeping Supervisor.
✨Tip Number 3
Prepare to discuss your previous experience in detail, especially any roles where you led a team or maintained high standards. Be ready to share specific examples of how you ensured guest satisfaction and upheld cleanliness standards.
✨Tip Number 4
Show enthusiasm for the role and the hospitality industry during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity to contribute to their team and enhance the guest experience.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housekeeping Supervisor position. Understand the key responsibilities and required skills, such as maintaining high standards and leading a team.
Tailor Your CV: Customise your CV to highlight relevant experience in housekeeping or supervisory roles. Emphasise any achievements that demonstrate your ability to maintain high standards and deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to guest satisfaction. Mention specific examples of how you've previously ensured high standards in your work.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Housekeeping Supervisor.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. During the interview, highlight your experience in maintaining high standards and how you ensure every room meets expectations. Share specific examples of how you've improved cleanliness or guest satisfaction in previous roles.
✨Demonstrate Leadership Skills
This role requires leading a team, so be prepared to discuss your leadership style. Talk about how you motivate your team, handle conflicts, and ensure everyone is working towards the same goal of providing excellent service. Use anecdotes that showcase your ability to inspire and manage others.
✨Emphasise Customer Service Experience
Frasers Hospitality values guest satisfaction highly. Be ready to discuss your customer service philosophy and provide examples of how you've gone above and beyond for guests in the past. This will show that you understand the importance of creating memorable experiences.
✨Research the Company Culture
Understanding the company’s values and culture can set you apart from other candidates. Familiarise yourself with Frasers Hospitality's commitment to sustainability and employee wellbeing. Mention how your personal values align with theirs during the interview to demonstrate your fit for the team.
