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- Tasks: Support small-to-medium clients and solve high-level IT issues.
- Company: Join a dynamic team focused on mentoring and professional growth.
- Benefits: Enjoy 30 days paid leave, gym memberships, and funded training.
- Why this job: Work on exciting projects while developing your tech skills with dedicated mentorship.
- Qualifications: Strong 3rd Line IT knowledge and experience with hardware, Office 365, and networking.
- Other info: Get paid for certifications and enjoy office shutdowns during the holidays.
The predicted salary is between 36000 - 60000 £ per year.
Supporting their growing base of small-to-medium clients
Working on exciting projects
Working buzzing ServiceDesk solving high-level tickets/escalated tickets
Ensuring infrastructure and critical services are running smoothly.Tech Stack:
Hardware knowledge
Office 365 – migrations
Windows Server
Networking/Routers/Switches
Virtual Servers – Hyper-V
Strong 3rd Line IT knowledgeCompany Benefits:
A massive focus on mentoring company-wide, this includes:
A senior staff member is a dedicated mentor each shift – working on progression plans, training, and development plans
A paid account for LinkedIn learning
Appraisals every 6 months – so you know you’re on track for your progression plans
Paid for certifications.
Coaching available for every tech stack possible
30 days paid annual leave
12 Paid for training days.
Funded gym memberships
Office shutdown from Christmas Eve to New Year’s DayFor further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.
3rd Line IT Support employer: Technology Group
Contact Detail:
Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support
✨Tip Number 1
Make sure to familiarize yourself with the specific tech stack mentioned in the job description. Brush up on your knowledge of Office 365 migrations, Windows Server, and networking concepts, as these will be crucial in your role.
✨Tip Number 2
Highlight any experience you have with high-level ticket resolution or escalated support issues. Be prepared to discuss specific examples during your interview that showcase your problem-solving skills and technical expertise.
✨Tip Number 3
Since the company emphasizes mentoring and training, express your eagerness to learn and grow within the role. Mention any previous experiences where you benefited from mentorship or training programs.
✨Tip Number 4
Take advantage of the company's focus on certifications and professional development. Research relevant certifications in IT support and be ready to discuss how you plan to pursue them if hired.
We think you need these skills to ace 3rd Line IT Support
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 3rd Line IT Support role. Highlight your experience with high-level ticket resolution, infrastructure management, and any relevant projects you've worked on.
Tailor Your CV: Customize your CV to reflect your expertise in the tech stack mentioned, such as Office 365 migrations, Windows Server, and networking. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and mentoring. Mention how you can contribute to the company's focus on progression plans and training, and express your enthusiasm for working on exciting projects.
Highlight Continuous Learning: Emphasize your commitment to professional development. Mention any certifications you have or are pursuing, and express your interest in the coaching and training opportunities offered by the company.
How to prepare for a job interview at Technology Group
✨Show Your Technical Expertise
Be prepared to discuss your experience with the tech stack mentioned in the job description. Highlight your knowledge of hardware, Office 365 migrations, Windows Server, and networking. Specific examples of past projects can really impress.
✨Demonstrate Problem-Solving Skills
Since the role involves solving high-level and escalated tickets, be ready to share examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Your Willingness to Learn
With a strong focus on mentoring and training, show that you're eager to grow and develop your skills. Mention any relevant certifications you have or are pursuing, and express your enthusiasm for the coaching opportunities available.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the team you'll be working with, and the specific projects you'll be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
