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- Tasks: Engage with customers via phone and email to boost sales and enhance their buying experience.
- Company: Join a dynamic company focused on delivering top-notch products and services to its customers.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values your input and fosters a positive work culture.
- Qualifications: High School diploma required; sales experience is a plus but not mandatory.
- Other info: Opportunity to travel up to 25% and gain valuable industry insights.
The predicted salary is between 21600 - 36000 £ per year.
As an Associate Representative – Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company\’s products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer\’s buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Report industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Degree or Equivalent required; Bachelor’s degree preferred.
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Ability to work in a team environment
- Ability to communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Ability to act and solve routine or standard problems
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with supervision
- Ability to travel up to 25%
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Associate Representative - Inside Sales employer: WESCO Distribution
Contact Detail:
WESCO Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Representative - Inside Sales
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage customers effectively and suggest related items during your calls.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers primarily over the phone and email, being clear and concise is key to ensuring customer satisfaction.
✨Tip Number 3
Get comfortable with Microsoft Office tools, especially Excel. You'll need to manage reports and track orders, so being proficient in these applications will give you an edge.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlight any past experiences where you've collaborated with others, as this role requires working closely with outside sales to meet goals.
We think you need these skills to ace Associate Representative - Inside Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'up-selling', 'customer satisfaction', and 'collaboration'.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Associate Representative position and how your skills align with the responsibilities outlined. Mention any specific experiences that demonstrate your ability to increase sales and enhance customer experiences.
Showcase Communication Skills: Since the role involves interacting with customers primarily via phone and email, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or resolved issues in the past.
Highlight Teamwork Experience: The job requires collaboration with outside sales teams. Include examples in your application that showcase your ability to work well in a team environment and how you’ve contributed to achieving common goals.
How to prepare for a job interview at WESCO Distribution
✨Know Your Products
Familiarise yourself with the company's products and services. Be prepared to discuss how you can up-sell and suggest related items based on customer needs. This shows your initiative and understanding of the role.
✨Practice Your Communication Skills
Since you'll be interacting with customers primarily via phone and email, practice clear and concise communication. Role-play common scenarios with a friend to build confidence in explaining features and handling objections.
✨Demonstrate Team Collaboration
Highlight any past experiences where you've successfully collaborated with others. Discuss how you would work with outside sales to meet goals, as teamwork is crucial in this role.
✨Show Attention to Detail
Prepare to discuss how you manage multiple tasks and ensure accuracy in your work. Provide examples of how you've handled order processing or customer inquiries with precision, as attention to detail is key in sales administration.
