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- Tasks: Support the Store Manager in daily operations and drive store performance.
- Company: Join VodafoneThree, a leader in building a connected UK for everyone.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and 31 days holiday.
- Why this job: Be part of a team that values diversity and empowers you to grow.
- Qualifications: Looking for sales-focused individuals with leadership potential and a passion for customer service.
- Other info: Full training provided; no prior product knowledge required.
The predicted salary is between 27000 - 42000 £ per year.
Salary: Negotiable based on experience + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Coventry Three Store is a modern and customer-friendly retail space, offering the latest smartphones, accessories, and mobile plans, with expert staff providing tailored advice and service, located in the bustling city center of Coventry. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Assistant Store Managers play a huge part in supporting our Store Managers to ensure our stores run smoothly.
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.
Key Responsibilities:
- Team Management Support:Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
- Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
- Customer Engagement:Deliver outstanding customer service to our customers and set a high standard by leading through example.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are seeking a sales and customer service-focused individual looking to take on a lead position within our store.
Key qualities include:
- Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
- Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
- Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
- Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as an Assistant Manager and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
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Retail Assistant Store Manager (Coventry) employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager (Coventry)
✨Tip Number 1
Familiarise yourself with VodafoneThree's values and mission. Understanding their commitment to building a connected nation and empowering communities will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or improved customer service in previous roles. Highlighting your leadership qualities and customer focus will demonstrate your capability to support the Store Manager effectively.
✨Tip Number 3
Research the latest trends in retail and mobile technology. Being knowledgeable about current products and services will not only impress your interviewers but also show your enthusiasm for the role and the industry.
✨Tip Number 4
Practice your problem-solving skills by thinking of potential customer scenarios you might face as an Assistant Store Manager. Being able to articulate how you'd handle various situations will set you apart as a proactive candidate.
We think you need these skills to ace Retail Assistant Store Manager (Coventry)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous retail management experience, customer service skills, and any achievements related to sales targets. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team development. Mention specific examples of how you've successfully led teams or improved store performance in the past, demonstrating your fit for the role.
Showcase Your Leadership Skills: Highlight your leadership qualities in both your CV and cover letter. Provide examples of how you've coached and developed team members, as well as how you've handled challenges in a retail environment to show you can step up in the absence of the Store Manager.
How to prepare for a job interview at Threeuk
✨Show Your Leadership Skills
As a Retail Assistant Store Manager, you'll need to demonstrate your leadership qualities. Be prepared to discuss your previous experiences in managing teams, coaching others, and how you can motivate your team to achieve sales targets.
✨Understand Customer Engagement
Since customer service is key in this role, think of examples where you've delivered exceptional service. Be ready to explain how you would create tailored experiences for customers and lead by example in setting high standards.
✨Know the Company Values
Familiarise yourself with VodafoneThree's mission and values. Understanding their commitment to closing the digital divide and empowering communities will help you align your answers with what they stand for during the interview.
✨Prepare for Performance Metrics
Be ready to discuss how you have previously met or exceeded sales targets and KPIs. Think of specific examples that showcase your ability to drive performance and how you plan to achieve similar results in this role.
