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- Tasks: Manage service administration, support technicians, and handle invoicing and customer queries.
- Company: Join Quality Assured, a leader in the compressed air industry with a strong reputation.
- Benefits: Enjoy 25 days holiday, pension contributions, and an electric car scheme after one year.
- Why this job: Be part of a dynamic team focused on customer satisfaction and process improvement.
- Qualifications: Proficient in Microsoft Office; experience in administration preferred.
- Other info: Office-based role with opportunities for growth and employee ownership.
The predicted salary is between 30000 - 42000 £ per year.
Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily in and around Essex, Hertfordshire and the surrounding areas. Also covering other parts of the country for our longstanding customers. Our customer base varies from small, compressed air users to large industrial production sites.
Job Summary
As Service Administrator you will be responsible for end-to-end administration requirements, field service technician admin support, parts resource. Supporting the service co-ordinator with scheduling and deployment activity.
Responsibilities
- Update service job service jobs including dates, parts and management of costs.
- Invoicing of service contract, non-contract, breakdowns, rental jobs and sales orders.
- Management and resolution of invoicing queries and disputes.
- Support the service/sales team with WIP list for forecasting.
- Progress outstanding job sheets with service technicians and sub-contractors.
- Processing of service job sheets and send onto the customer.
- Processing of oil and desiccant samples. Raising of report for service team to liaise with customer on any issues.
- Manage warranty claims using the IR Tavant system.
- Progress outstanding purchase orders with suppliers, liaise with service coordinator and stores person.
- Support the service coordination role during holiday and sickness.
- Work closely with the service team to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely manner.
Basic Qualifications
Proficient in Microsoft Office applications required, SAP knowledge advantageous.
Experience in a field service administration/planning/coordination role preferred.
Travel & Work Arrangements/Requirements
Office based.
- Excellent communication and customer relationship building skills are critical
- Flexibility, initiative, willingness to drive change in process and systems essential
- Must possess good written and numeric skills
What we Offer
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme – additional 5 days annual leave
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Electric Car Scheme (After 1 year of employment)
- Employee Ownership Program – 10% of salary in equity shares, after 1 year of employment
- Costco Gold Company member, with access for employees to join
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
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Created on 24/07/2025 by TN United Kingdom
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Service Administrator employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Microsoft Office and SAP. Having a solid understanding of these applications will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Research Quality Assured and its position within the compressed air industry. Understanding their services and customer base will help you tailor your conversations during interviews and show that you're genuinely interested in the company.
✨Tip Number 3
Prepare to discuss your previous experience in field service administration or coordination roles. Think of specific examples where you've successfully managed schedules, resolved invoicing issues, or supported a team, as these will be key points of interest for the hiring manager.
✨Tip Number 4
Highlight your communication and customer relationship skills during any interactions with us. Be ready to share how you've built strong relationships in past roles, as this is critical for maintaining customer satisfaction in the Service Administrator position.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service administration or coordination. Emphasise your proficiency in Microsoft Office and any experience with SAP, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Service Administrator position. Mention your ability to manage invoicing queries and your experience in supporting service teams, showcasing how you can contribute to customer satisfaction.
Showcase Communication Skills: In your application, provide examples of how you've built customer relationships in previous roles. Highlight your excellent communication skills, as they are critical for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Good written skills are essential for this role, so ensure your application reflects that.
How to prepare for a job interview at Ingersoll Rand
✨Know Your Role
Make sure you understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like updating service jobs, invoicing, and managing warranty claims. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office and any experience with SAP. Be ready to discuss how your skills can contribute to effective administration and customer satisfaction in the role.
✨Prepare for Scenario Questions
Expect questions about handling invoicing queries or resolving disputes. Prepare examples from your past experiences that showcase your problem-solving abilities and communication skills.
✨Demonstrate Flexibility and Initiative
The job requires a willingness to drive change in processes. Be prepared to discuss times when you've taken the initiative to improve a system or process in your previous roles.
