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- Tasks: Lead daily operations, ensuring top-notch customer service and team coordination.
- Company: Join Longleat, a vibrant destination known for its engaging visitor experiences.
- Benefits: Enjoy 29 days holiday, discounts, complimentary tickets, and a company pension.
- Why this job: Be part of a fun team, develop your skills, and create memorable experiences for guests.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a passion for service!
- Other info: Permanent 35-hour contract with flexible shifts, including weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
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Reporting to the Operations Manager, you will be working as part of the frontline rota. You will coordinate daily operations, maintain high standards in customer service, merchandising, and promotional execution, and identify opportunities to drive sales. Your leadership will help create a positive and productive working environment, ensuring the café operates in line with company procedures while delivering an excellent visitor experience.
Key duties will include:
- Lead the daily operation of the unit, coordinating the team and maintaining high standards in guest service, cash handling, stock control, and security.
- Actively promote and sell the current product offering in a professional, engaging, and friendly manner.
- Maintain excellent housekeeping and hygiene standards across all areas.
- Provide accurate and informative product knowledge, including key features and benefits.
- Process transactions confidently and professionally, supporting with till opening and closing as required.
- Understand and communicate current performance and targets at the start of each shift.
- Maximise sales opportunities by ensuring the team is informed about product features, benefits, and unique selling points.
About you
- To act as a brand ambassador for Longleat ensuring that all work adheres to our brand guidelines/proposition and aligns with our vision of a Picture-Perfect site whilst performing the function required.
- To always provide a guest focused service ensuring that all work is completed to the highest standards of the brand.
- Always represent the Company by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
- Be accountable for their own development seeking out opportunities to learn new skills to continuously improve.
- Work in a responsible and safe manner always adhering to Health & Safety, safe working practices and Company Policies and Procedures.
- Such other reasonable duties as and when required by your Line Manager.
- The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.
Our values
We believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
What will I receive in return?
- You will receive attractive benefits that include:
- 29 days holiday inclusive of bank holidays
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
- 50% off member passes for your Friends and Family, free entry for yourself.
- Discounts on food and beverages and retail merchandise
- Discount on VIP Experiences and Accommodation.
- Company Pension
- Life assurance cover.
- Perks at work and much more!
Your contract
This is a permanent 35 hour contract, working 5 days out of 7 with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.
If you are interested in this role, please apply online. Interviews may take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.
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Food & Beverage Team Leader employer: Longleat
Contact Detail:
Longleat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader
✨Tip Number 1
Familiarise yourself with Longleat's brand values and customer service standards. Understanding their commitment to a 'Picture-Perfect' experience will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to maintain high standards in customer service. Be ready to discuss how you've successfully managed a team in a fast-paced environment.
✨Tip Number 3
Research the current food and beverage trends, especially those relevant to family-friendly venues. Being knowledgeable about popular products can help you stand out as a candidate who is proactive and engaged.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Expressing genuine interest in Longleat and its offerings can make a positive impression on the hiring team.
We think you need these skills to ace Food & Beverage Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Food & Beverage Team Leader position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in food and beverage roles, leadership positions, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team and drive sales.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed teams, maintained high standards, and improved customer experiences in past positions.
Showcase Your Values: In both your CV and cover letter, reflect on how your personal values align with those of Longleat. Emphasise your commitment to guest-focused service, accountability, and continuous improvement, as these are key aspects of their company culture.
How to prepare for a job interview at Longleat
✨Showcase Your Leadership Skills
As a Food & Beverage Team Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed a team in the past, focusing on how you motivated them and maintained high standards.
✨Know the Product Inside Out
Familiarise yourself with the food and beverage offerings at Longleat. Be ready to discuss key features and benefits of the products, as well as how you would promote them to enhance sales during your interview.
✨Emphasise Customer Service Excellence
Longleat values guest-focused service. Prepare to share specific instances where you provided exceptional customer service, highlighting your problem-solving skills and ability to handle difficult situations.
✨Align with Company Values
Understand Longleat's core values such as accountability, integrity, and continuous improvement. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a positive working environment.
