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- Tasks: Manage on-the-day crew requirements and respond to service disruptions.
- Company: Join CrossCountry Trains, a leader in passenger rail services across the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that strives for excellence in customer service and operational efficiency.
- Qualifications: Strong customer focus, experience in train operations, and excellent communication skills required.
- Other info: This is a safety-critical role; medical and drug testing will be conducted.
The predicted salary is between 30000 - 42000 £ per year.
Train Crew Controller – Birmingham CrossCountry Trains are looking for a Train Crew Controller to work as part of our control team, managing the on the day requirements for our on board crew, responding to delays and service disruption in real time and ensuring minimal disruption to our customers. Your role within the team will also involve liaising with on-train colleagues, local managers, and Control colleagues to ensure delivery of the timetabled train plan. This role does involve working shift patterns which could cover mornings, afternoon and nights and weekend working. The role will include: Managing the on the day requirements for on board crew Monitoring late running and disruption and re deploying where necessary to recover CrossCountry\’s Train Service Administering absence, and proactively responding to ensure robust crew coverage. Recording crew related issues in the company log. To succeed in this role you will need to demonstrate: A strong customer focus and capability to work outside traditional routines. Wide experience in passenger train operations. Strong written and verbal communication skills. Great interpersonal skills and the ability to integrate the activities of a multidisciplinary team. Strong IT Systems experience to ideally include TRUST, CCF, Datasys Log and Integrale. Please note this is a safety critical role and will require the successful candidate to undertake a medical, including drug and alcohol testing You will oversee the activities of all CrossCountry Traincrew, including Drivers, Train Managers, Senior Conductors, Revenue Protection Inspectors, Retail Service Managers, First Class Hosts, Service Centre Team Members, Cleaners and Platform Staff. This role is part of a long-term change to continuously improve how we deliver our train service to our customers, striving to run a Right Time Railway. Please note this is a safety critical role and will require the successful candidate to undertake a medical, including drug and alcohol testing Closing date for applications: 31st January 2025 . We acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Crew Controller - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Crew Controller - Birmingham
✨Tip Number 1
Familiarize yourself with the key IT systems mentioned in the job description, such as TRUST and CCF. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in passenger train operations during your conversations. This will show that you understand the complexities of the role and can effectively manage on-the-day requirements.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed disruptions or delays. This will showcase your problem-solving skills and ability to maintain a strong customer focus under pressure.
✨Tip Number 4
Emphasize your interpersonal skills and ability to work within a multidisciplinary team. Be ready to share examples of how you've collaborated with various stakeholders to achieve common goals.
We think you need these skills to ace Train Crew Controller - Birmingham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Train Crew Controller position. Highlight key responsibilities and required skills, such as customer focus, communication skills, and IT systems experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in passenger train operations and any specific IT systems mentioned, like TRUST or CCF. Use clear examples that demonstrate your ability to manage crew requirements and respond to service disruptions.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Emphasize your strong interpersonal skills and your experience working in multidisciplinary teams. Mention how you can contribute to improving train services and customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a safety-critical role.
How to prepare for a job interview at CrossCountry trains
✨Show Your Customer Focus
Make sure to highlight your strong customer focus during the interview. Share specific examples of how you've successfully managed customer needs in previous roles, especially in high-pressure situations.
✨Demonstrate Your Experience
Be prepared to discuss your wide experience in passenger train operations. Talk about your familiarity with on-the-day requirements and how you've handled service disruptions in the past.
✨Communicate Clearly
Strong written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would liaise with various team members effectively.
✨Familiarize Yourself with IT Systems
Since strong IT systems experience is required, make sure you are familiar with TRUST, CCF, Datasys Log, and Integrale. Be ready to discuss your proficiency with these systems and how they can help you manage crew coverage efficiently.
