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For Companies At a Glance
- Tasks: Provide friendly IT support and resolve queries for users via phone, email, and ticketing.
- Company: Join Lloyd & Whyte, part of Benefact Group, a top-rated UK employer committed to charity.
- Benefits: Enjoy 28 days leave, birthday off, pension scheme, and health benefits plus study support.
- Why this job: Be part of a collaborative culture focused on making a difference and personal growth.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong troubleshooting skills required.
- Other info: Opportunities for career development in a diverse and inclusive environment.
The predicted salary is between 21500 - 24500 £ per year.
Salary:£25,000.00 – £27,000.00 (depending on experience)
Working hours:35 hours per week
Duration:Permanent
Location: Eastleigh
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a First Line IT Support Technician to join our ICT team in their Eastleighoffice.
As a First Line IT Support Technician you will be the first point of contact for all IT-related queries and incidents, providing efficient and friendly support to end-users. You will work closely with our outsourced Managed Service Provider, escalating more complex issues to second and third line support as needed.
This is an excellent opportunity for someone with a passion for technology and problem-solving, who enjoys helping people and thrives in a fast-paced environment.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK\’s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you\’ll be doing
- Acting as the first point of contact for all IT support queries via phone, email, and ticketing system
- Logging and tracking incidents and service requests, ensuring timely updates and resolution
- Setting up and configuring new user accounts, hardware, and software
- Supporting onboarding and offboarding processes, including device setup and access management
- Providing basic training and guidance to users on IT systems and best practices
What you\’ll need to have
- Previous experience in a first line IT support or helpdesk role
- Strong knowledge of Windows OS, Microsoft 365, and common business applications
- Basic understanding of networking concepts (e.g., IP, DNS, VPN)
- Ability to troubleshoot and resolve issues methodically and efficiently
- Strong organisational skills and attention to detail
What makes you stand out
- Exposure to mobile device management (MDM) tools
- Familiarity with ITIL practices and ticketing systems (e.g., ConnectWise)
- Friendly, approachable, and patient with users of all technical levels
What we offer
- 28days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay andparental leave
- Support and funding toward study and professional qualifications
- Paid time off forvolunteering
Lloyd & Whyteoffer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services.We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
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First Line IT Support Technician Lloyd & Whyte · Eastleigh · employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Technician Lloyd & Whyte · Eastleigh ·
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Since you'll be the first point of contact for IT queries, understanding typical issues and their solutions can help you respond confidently and efficiently during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows OS and Microsoft 365. Being well-versed in these platforms will not only help you in the role but also impress the hiring team with your technical expertise.
✨Tip Number 3
Showcase your problem-solving skills through examples. Prepare to discuss specific instances where you've successfully resolved IT issues, as this will demonstrate your ability to handle the fast-paced environment at Lloyd & Whyte.
✨Tip Number 4
Emphasise your communication skills. As you'll be interacting with users of varying technical abilities, highlighting your friendly and patient approach will make you stand out as a candidate who can provide excellent customer service.
We think you need these skills to ace First Line IT Support Technician Lloyd & Whyte · Eastleigh ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows OS, Microsoft 365, and any helpdesk or first line support experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've helped users in previous roles and your ability to troubleshoot effectively.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. If you have experience with mobile device management tools or ITIL practices, be sure to include this as it will make you stand out.
Show Enthusiasm for the Company: Research Lloyd & Whyte and mention why you want to work for them specifically. Highlight their commitment to charity and community, and express how you align with their values and culture.
How to prepare for a job interview at Benefact Group plc
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and common business applications. Being able to demonstrate your understanding of these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot IT issues in the past. This will highlight your ability to think critically and resolve problems efficiently, which is crucial for a First Line IT Support Technician.
✨Practice Your Communication Skills
As you'll be the first point of contact for users, it's important to convey information clearly and patiently. Practise explaining technical concepts in simple terms to ensure you can assist users of all technical levels effectively.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices and ticketing systems like ConnectWise can set you apart from other candidates. Be prepared to discuss how these frameworks can improve service delivery and user satisfaction.
