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- Tasks: Join our Hospitality Team to provide excellent service on match days and assist with sales and administration.
- Company: Work for Southampton Football Club, a Premier League team known for its strong values and community focus.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and opportunities for learning and development.
- Why this job: Be part of an inclusive culture while gaining experience in a vibrant sports environment.
- Qualifications: Good IT skills, customer service experience, and a positive, outgoing personality are essential.
- Other info: Casual role with ad hoc hours, perfect for students looking to gain experience in hospitality.
Casual Hospitality Team Assistant page is loaded
Casual Hospitality Team Assistant
Apply locations St Mary\’s Stadium time type Part time posted on Posted 2 Days Ago time left to apply End Date: August 6, 2025 (12 days left to apply) job requisition id RQ-033062
Be part of our journey…
Location: St Mary’s Stadium, Southampton
Hours: Flexible
Contract Type: Casual
Criminal Record Check: DBS Basic
What is the role?
Be part of our Hospitality Team and provide the supporters with a friendly, courteous, and efficient service both on the telephone and through face-to-face interaction and helping the department achieve its sales and service goals.
What will you be doing?
The role will involve sales, relationship building, administration, fulfilment and match day set up tasks as well as club representation on a matchday. Hours are on an ad hoc basis subject to the departments needs with the expectation of being available on and before all Match Days with further hours available subject to workload. There is also potential to be trained in and to help our Ticketing Team during busy periods.
Is this you?
You are a responsible, driven and well-mannered person with a positive attitude as well as a confident and outgoing personality.
Person Specification:
- Good IT Skills – Microsoft Office basics are essential.
- Excellent customer service skills and relevant experience would be desirable.
- Excellent numeracy skills and a keen eye for detail.
- Good interpersonal skills – must be a consistent team performer.
- Trustworthy, reliable and highly focused.
- Excellent organisational qualities.
- Able to work on own initiative.
- Excellent telephone manner.
What do you get in return?
If you are successful, you can look forward to a healthy benefits package:
- A competitive hourly rate.
- Opportunity to work for a successful Football Club.
- Working in an environment with strong core values.
- Learning and development opportunities.
- Working with likeminded individuals.
- Collaborative & inclusive working culture.
How can I apply?
Very easy. Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for applications is 5 August 2025.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
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Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.
We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.
We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.
Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.
We don’t stand still, we are constantly moving forward.
Be part of it…
Winner of the 2017 Employee Engagement Company of the Year.
Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
Southampton Football Club is an Equal Opportunities Employer
Employment is subject to the provision of proof of eligibility to work in the UK.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .
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Casual Hospitality Team Assistant employer: Southampton Football Club
Contact Detail:
Southampton Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hospitality Team Assistant
✨Tip Number 1
Familiarise yourself with the Southampton Football Club's values and culture. Understanding 'The Southampton Way' will help you align your responses during any interviews or interactions, showcasing that you're a good fit for their team.
✨Tip Number 2
Make sure to highlight your customer service experience in conversations or networking opportunities. Since this role heavily involves interacting with supporters, demonstrating your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Be proactive in reaching out to current or former employees of the club. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential matchday scenarios by thinking about how you would handle various situations, such as dealing with difficult customers or managing time effectively during busy periods. This preparation can give you confidence in interviews.
We think you need these skills to ace Casual Hospitality Team Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've demonstrated excellent interpersonal skills and a positive attitude, as these are key for the Casual Hospitality Team Assistant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the club. Mention specific experiences that align with the job description, such as your ability to work on match days and your familiarity with sales and administration tasks.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office, and any experience you have in a team environment. This will demonstrate your readiness for the responsibilities of the role.
Prepare for the Pre-Screening Questionnaire: Take time to thoughtfully answer the pre-screening questionnaire. Use this opportunity to express your passion for hospitality and your commitment to providing excellent service, which is crucial for this position.
How to prepare for a job interview at Southampton Football Club
✨Show Your Customer Service Skills
As a Casual Hospitality Team Assistant, you'll be interacting with supporters regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Your Team Spirit
This role requires you to work well within a team. During the interview, discuss your experiences working collaboratively with others. Emphasise your interpersonal skills and how you contribute to a positive team environment.
✨Be Ready for Match Day Scenarios
Since the job involves match day responsibilities, think about potential scenarios you might face on such days. Prepare to discuss how you would handle busy periods, manage stress, and ensure a smooth operation during events.
✨Highlight Your Flexibility
The role is casual and requires flexibility in hours. Make sure to express your willingness to adapt to changing schedules and workloads. Share any previous experiences where you successfully managed varying work hours or tasks.
