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- Tasks: Assist and retain UK Fuels clients through outbound calls and service solutions.
- Company: Join Radius, a fast-growing, innovative company with a friendly culture.
- Benefits: Enjoy a modern office, free gym, 25 holiday days, and ongoing development opportunities.
- Why this job: Be part of a supportive team that values inclusivity and continuous improvement.
- Qualifications: Good communication skills and basic Microsoft Office knowledge preferred.
- Other info: No evenings or weekends; apply online to join our dynamic team!
The predicted salary is between 28800 - 43200 £ per year.
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The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.
We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
- Making a high number of outbound telephone calls, looking to retain and service our customers.
- Maintaining a positive relationship between Radius and our customers
- Answer questions about products or Radius as business
- Drive retention, taking on feedback and putting it in to practice.
- Offering services based on customer requirements.
- Driving sales and upsell on Radius products and services.
What can we offer you?
With a generous incentive and benefit structure, it’s a great time to join Radius:
- Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
- Excellent training and coaching in a friendly and supportive team working environment
- Fantastic opportunities for ongoing development and progression
- Access to a free online physical and mental health platform
- 25 holiday days per year, plus bank holidays
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Job Description
Job Purpose
The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.
We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
- Making a high number of outbound telephone calls, looking to retain and service our customers.
- Maintaining a positive relationship between Radius and our customers
- Answer questions about products or Radius as business
- Drive retention, taking on feedback and putting it in to practice.
- Offering services based on customer requirements.
- Driving sales and upsell on Radius products and services.
What can we offer you?
With a generous incentive and benefit structure, it’s a great time to join Radius:
- Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
- Excellent training and coaching in a friendly and supportive team working environment
- Set, daytime working hours – No evenings, weekends or bank holidays.
- Fantastic opportunities for ongoing development and progression
- Access to a free online physical and mental health platform
- 25 holiday days per year, plus bank holidays
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Qualifications
What do we expect of you?
- Fuel account knowledge/experience in the industry is preferred.
- Good communication skills and telephone manner
- Driven approach to meet and exceed expectations of customers.
- Basic understanding of Microsoft office programmes e.g. Excel
#CR
Additional Information
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via[emailprotected] .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
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Customer Service Advisor employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the fuel industry and UK Fuels specifically. Understanding their products and services will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves making a high number of outbound calls, being confident and clear on the phone is crucial. Consider role-playing with a friend or family member to simulate real customer interactions.
✨Tip Number 3
Showcase your ability to take feedback and implement changes. Think of examples from your past experiences where you've successfully adapted based on customer feedback, as this aligns perfectly with the responsibilities of driving retention.
✨Tip Number 4
Research Radius as a company. Understanding their culture, values, and recent developments will help you connect better during interviews and show that you're aligned with their mission of inclusivity and innovation.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive retention and sales.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully assisted customers in the past and how you can contribute to maintaining positive relationships with clients at Radius.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Radius Limited
✨Know Your Products
Familiarise yourself with Radius products and services before the interview. Being able to discuss how these can meet customer needs will show your proactive approach and understanding of the role.
✨Demonstrate Communication Skills
Since the role involves a lot of outbound calls, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated with customers or resolved issues.
✨Showcase Your Customer-Centric Approach
Prepare to discuss how you have previously retained customers or improved their experience. Highlight any feedback you’ve implemented in past roles to demonstrate your commitment to continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
