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For Companies At a Glance
- Tasks: Handle parking appeals, customer queries, and represent clients at adjudications.
- Company: Join a dedicated team focused on improving parking services and customer satisfaction.
- Benefits: Competitive pay, potential flexibility in hours, and referral bonuses for successful candidates.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Must have 6 months of parking appeals experience and strong communication skills.
- Other info: Work 37+ hours a week, Monday to Friday, with potential for flexible hours.
Parking Appeals Officer
Learn more about the general tasks related to this opportunity below, as well as required skills.
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
* To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
* To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
* To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
* To hold a Traffic and Parking Legislation knowledge and to consider appeals following \’representations\’ in line with legislation.
* Responsible for decision making on whether the appeal is to be accepted or rejected.
* Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
* To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
* To process payments received directly at the council
* To process refunds
* To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £20.00 – £21.00 Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies
Parking Appeals Officer employer: Unity Recruitment
Contact Detail:
Unity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals Officer
✨Tip Number 1
Familiarise yourself with the latest Traffic and Parking Legislation. Understanding the legal framework will not only help you in your role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the parking industry. Attend relevant seminars or workshops to meet others in the field, as this can lead to valuable connections and insights that may help you stand out as a candidate.
✨Tip Number 3
Brush up on your customer service skills. Since you'll be the first point of contact for complex cases, showcasing your ability to handle difficult situations with empathy and professionalism can set you apart from other applicants.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle specific appeals or complaints, as demonstrating your problem-solving skills and decision-making process will be crucial for this role.
We think you need these skills to ace Parking Appeals Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Appeals Officer. Familiarise yourself with the key areas mentioned in the job description, such as dealing with appeals, correspondence, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in parking appeals or related fields. Mention specific examples where you successfully handled appeals or provided excellent customer service.
Showcase Communication Skills: As an excellent communicator is essential for this role, ensure your application reflects your communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated in challenging situations.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the posting, such as 'Traffic and Parking Legislation knowledge' and 'decision making', to demonstrate that you meet the specific requirements of the role.
How to prepare for a job interview at Unity Recruitment
✨Showcase Your Parking Appeals Knowledge
Make sure to highlight your understanding of parking appeals during the interview. Be prepared to discuss specific cases you've handled and how you approached them, as this will demonstrate your expertise in the field.
✨Demonstrate Excellent Communication Skills
As a Parking Appeals Officer, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex situations, so showing that you can communicate effectively with both clients and team members is crucial.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in real-life scenarios. Think about how you would handle various appeal situations, including contentious cases, and be ready to explain your reasoning behind your decisions.
✨Familiarise Yourself with Relevant Legislation
Brush up on traffic and parking legislation relevant to the role. Being knowledgeable about the laws governing parking appeals will not only impress your interviewers but also show that you're serious about the position.
