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- Tasks: Support the Delegate Support Team with various tasks and customer service.
- Company: Calex is a leading provider of innovative learning programmes in the automotive industry.
- Benefits: Enjoy a salary of £25,400, 25 days annual leave, and employee perks like discounts and online GP access.
- Why this job: Join a dynamic team at the Volkswagen National Learning Centre and make a real impact on training programmes.
- Qualifications: Ideal candidates should have customer service experience and a background in learning and development.
- Other info: Hybrid working available, with 60% in-office and 40% remote options.
The predicted salary is between 21500 - 29500 £ per year.
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
To learn more about Calex, please visit our website at www.calexuk.com
We are currently seeking to recruit a Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes.
The successful candidate will support our Delegate Support Team, performing multiple tasks as and when required, supporting the retail network to complete training curriculums to become accredited. Candidates should ideally have experience in a customer centric environment and a learning & development background.
This is an exciting opportunity to join one of the most successful and innovative automotive organisations in an important role which will help drive current and future success of the National Learning Centre’s retailer training programmes.
We are looking for an individual who is:
- Collaborative and inspiring, and can work towards a common vision with a can-do attitude
- Flexible and adaptable and can demonstrate willingness to consider, adapt and adopt new approaches
- Accountable and reliable, with the ability to communicate clearly and effectively about progress and challenges
- Open and honest, with the ability to adjust communication style according to individual’s preferences
Key Responsibilities
- To engage with all aspects of the Delegate Support functions, learning multiple job roles and supporting with creating and maintaining relevant processes (in line with VWG UK Audit Standards).
- To provide a consistent high level of customer service at all times by phone, email and face to face.
- To provide Learner Management System (LMS) and Administrative support to the VWG Network.
- Managing a high volume of inbound/outbound calls and emails from the retailer network.
- Assisting with general enquiries.
- Any ad-hoc tasks as requested.
- Attend meetings as and when required.
- To represent the NLC in a professional manner at all times.
- To administer:
- Technical Training levels
- Certificate Processing
- IMI Certification
About You
- Focused on delivering objectives and targets
- An organised individual who can easily multi-task
- Exceptional customer service
- Excellent communication (written & verbal) and organisational skills
- The ability to communicate and maintain links with a variety of people within a fast paced environment
- Excellent Time Management
- Excellent problem solving/decision making skills
- Clear proactive approach to planning
- Possess a fantastic attention to detail
- Assumes responsibility and accountability
- Empathy with people and desire to assist them achieve their career and learning aspirations
- Ability to be creative in thought processes and delivery
- A proficient user of Microsoft Office, particularly Word, PowerPoint, Excel and Adobe Connect
- A completer-finisher who can take tasks and projects on and see them through to successful outcome
- A team player yet capable and willing to work on own initiative
- Experience of using a Learning Management system (preferred)
- Previous experience within a learning and development department (preferred)
- Maintain a professional manner at all times
- Have a Pro-active ‘Can-do’ attitude
- Have an outgoing, enthusiastic and confident personality, with a desire to engage with people
Our Calex Core Values
We are looking for an individual who aligns with our company core values:
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.
To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.
Salary & Benefits
£25,400.00 pa,25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).
Pre-employment Checks
Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment
The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.
Visa Sponsorship
Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsor for this specific role.
Place of Work
VWG National Learning Centre, Wymbush, Milton Keynes.We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.
There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.
Closing date: Thursday 14 August 2025
Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days your application will not have been successful.
Stage 1 interviews shall be conducted via Teams on Thursday 21 August.
Successful candidates shall be invited to attend a stage 2 face-to-face interview (MK8 8DF) on Tuesday 26 August
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Delegate Support Coordinator – VWG Calex UK Permanent/Full Time employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delegate Support Coordinator – VWG Calex UK Permanent/Full Time
✨Tip Number 1
Familiarise yourself with Calex's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their vision.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences at Calex and the Delegate Support Coordinator role. This can provide you with valuable insights and help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to multitask. Think of scenarios where you successfully managed multiple tasks or resolved customer issues, as these will resonate well with the responsibilities of the role.
✨Tip Number 4
Showcase your proficiency with Microsoft Office and any Learning Management Systems you've used. Be ready to discuss how you've utilised these tools in previous roles to enhance efficiency and support training initiatives, as this is crucial for the Delegate Support Coordinator position.
We think you need these skills to ace Delegate Support Coordinator – VWG Calex UK Permanent/Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and learning & development. Use keywords from the job description to demonstrate that you meet the specific requirements of the Delegate Support Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills align with Calex's core values. Provide specific examples of your previous experiences that showcase your ability to deliver exceptional customer service and support training initiatives.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Be clear, concise, and professional in both your CV and cover letter.
Highlight Relevant Technical Skills: Mention your proficiency in Microsoft Office and any experience with Learning Management Systems (LMS). This will demonstrate your capability to handle the administrative aspects of the role effectively.
How to prepare for a job interview at Calex UK
✨Research Calex and the Role
Before your interview, take some time to understand Calex's mission, values, and the specifics of the Delegate Support Coordinator role. Familiarise yourself with their innovative learning programmes and how they impact the automotive industry. This will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
Since the role requires exceptional customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate clearly and effectively, as this is crucial for the position.
✨Showcase Your Organisational Skills
The job involves managing multiple tasks and a high volume of communications. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised.
✨Emphasise Adaptability and Teamwork
Calex values flexibility and collaboration. Prepare to discuss situations where you adapted to new challenges or worked successfully within a team. Show that you can embrace change and contribute positively to a team environment.
