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- Tasks: Welcome visitors and ensure they have a 5-star experience while managing events.
- Company: Join the iconic Guinness Open Gate Brewery in Covent Garden, a hub for culture and brewing.
- Benefits: Enjoy flexible working hours, competitive pay, gym membership, and share options.
- Why this job: Be part of a vibrant team celebrating diversity and creating unforgettable experiences.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Flexible work schedules available; perfect for students looking to balance work and study.
The predicted salary is between 28800 - 43200 £ per year.
Events & Reservations Assistant, Guinness Open Gate Brewery London
Guinness Open Gate Brewery London
Location: Covent Garden, London
Full time: Full time, shift working pattern
About Us
The Guinness Open Gate Brewery London (GOGBL) new Guinness neighbourhood in London that will inspire the best in brewing, food, retail and culture. Consisting of 52,000 square feet of heritage buildings and central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers. GB is the biggest Guinness market globally and Guinness is enjoying a period of exceptional growth and cultural magnetism, with the brand growing by around 50% since 2019 to the biggest it has ever been in value, volume and market share in the brand\’s 264-year history.
Location
Key elements of the site include:
- Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heart of London.
- Restaurants/Taproom/bars – world class food and beer produced and served on site.
- Central all weather historic courtyard with world class bar experience.
- Retail spaces, one of which will stock items produced through exciting short-term brand collaborations.
- Bespoke 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London.
- Brewery and beer experience/tasting tours.
- Cultural events space designed and fitted out with technology to enable world class meeting and conference experiences
You will be responsible for:
- Front of house visitor welcome
- Maximising our capacity while ensuring our guests have a 5-star experience
- Respond promptly to visitor enquiries
- Support in event running and management, preparing function sheets
- Working with the Digital Marketing & Ticketing Executive to ensure that consumer communications on site are clear and ticket sales/capacity is maximised
- Work closely with the Tour team to ensure the seamless running of the day\’s tours and that any consumer enquiries/issues are responded to effectively
- Supporting the Business Sales Manager with the booking and experience for B2B clients
Reporting Line
The role reports into the Events & Reservations Manager and is part of the Sales & Marketing team at GOGBL.
Qualifications and Experience Required
- Experience in hospitality, food & beverage, or wine/spirits industry
- Passion for providing 5-star guest experiences, be guided by a customer-first mindset
- Strong written and verbal communication skills. Proficient spoken English, additional languages are beneficial.
- Excellent time management skills
- Requires considerable movement around the site to monitor/support activities
- Experience working with a ticketing system (desired but not essential)
- Must be flexible with work schedule including weekends, holidays and evenings
Working with Us
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don\’t let anything stop you from applying.
- We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activities
- Annual merit increases (performance based)
- Annual bonus (performance based)
- Subsidized gym membership
- Contributary pension scheme
- Share options
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.
We believe the most diverse and inclusive culture makes for a better business and a better world.
We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.
Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.
Join us, and you\’ll be part of an organisation that embraces diversity in the broadest possible sense. This means that you\’ll be welcomed and celebrated for who you are just by being you. You\’ll be part of – and help build – an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you\’ll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate. #J-18808-Ljbffr
Events & Reservations Assistant, Guinness Open Gate Brewery London employer: New Jersey Department of Children and Families
Contact Detail:
New Jersey Department of Children and Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Reservations Assistant, Guinness Open Gate Brewery London
✨Tip Number 1
Familiarise yourself with the Guinness brand and its history. Understanding the cultural significance of Guinness and its products will help you connect with guests and provide a more engaging experience.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend local events or join relevant online groups to meet professionals who can offer insights or even referrals for the Events & Reservations Assistant role.
✨Tip Number 3
Showcase your customer service skills by volunteering at events or in hospitality settings. This hands-on experience will not only enhance your resume but also demonstrate your passion for providing a 5-star guest experience.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability during the interview. Highlight any previous experiences where you successfully managed changing schedules or unexpected challenges in a fast-paced environment.
We think you need these skills to ace Events & Reservations Assistant, Guinness Open Gate Brewery London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, food & beverage, or the wine/spirits industry. Emphasise any roles where you provided exceptional customer service or managed events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing 5-star guest experiences. Mention specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application reflects your proficiency in English and any additional languages you may speak. Use clear and concise language throughout your application.
Show Flexibility: Demonstrate your willingness to work flexible hours, including weekends and holidays. Mention any previous experiences where you adapted to changing schedules or worked in dynamic environments.
How to prepare for a job interview at New Jersey Department of Children and Families
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you provided excellent customer service or went above and beyond to ensure guests had a memorable experience.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, prepare to showcase your skills. You might be asked to respond to a hypothetical visitor enquiry, so practice clear and concise responses that reflect a customer-first mindset.
✨Highlight Your Flexibility
Flexibility is key in this role, so be ready to discuss your availability and willingness to work varied hours, including weekends and holidays. Share examples of how you've adapted to changing schedules in previous jobs.
✨Prepare for Teamwork Scenarios
The position involves working closely with various teams, so think of examples that demonstrate your ability to collaborate effectively. Be prepared to discuss how you’ve contributed to team success in past roles, especially in high-pressure situations.
