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- Tasks: Join us as a Payments Specialist, driving payment adoption and supporting customers with technical expertise.
- Company: Simpro Group offers top-notch SaaS solutions for field service management globally.
- Benefits: Enjoy flexible work options, generous leave, private health insurance, and a casual office vibe.
- Why this job: Be part of a dynamic team that values growth, innovation, and celebrates success together.
- Qualifications: Experience in technical sales support within fintech or SaaS is essential; strong communication skills required.
- Other info: Diverse training opportunities and a supportive environment await you at Simpro!
The predicted salary is between 36000 - 60000 £ per year.
Here are some links that might be of assistance:
First Things First – What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible \’Work from Anywhere\’ time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
First Things First – What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Home Office Allowance
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible \’Work from Anywhere\’ time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
The Job
We are seeking a dynamic Payments specialist to join our team and help drive the successful adoption of Simpro Payments within our customer base. This individual will align with sales, implementation team, and the customer success organization, to provide technical knowledge and assistance related to payment adoption on the Simpro platform.
Payment Specialists play a key role in expanding Simpro (and BigChange) Payment adoption, specifically focused on North American and United Kingdom. This individual will serve as a payments technical expert, bridging the gap between Simpro product offerings and specific needs of our clients to adopt and scale Simpro Payments.
In the role you’ll work directly with the Customer Success Group leadership, GM of Financial Services, and payment team cross-functional leaders to drive customer adoption and help shape the product roadmap that will scale Simpro Payment (and BigChange) customer activation goals.
Location: Leeds, LS15
What You’ll Do
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Understand and translate core Simpro Payment technical features into benefits for customers and how it integrates / aligns with the Simpro Platform for customers.
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Work with and through technical questions/challenges internally with sales, IC, CSMs, and customers.
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Address technical questions and concerns raised by customers as they consider adding Simpro Payments.
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Gain a deep understanding of Simpro’s products, specifically related to payments and our partners.
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Stay up to date with industry trends and competitive offerings – related to payment offerings.
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Gather feedback from customers and share insights with the product development team to influence product enhancements.
What You’ll Bring
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Proven experience in a technical sales-support role within the SaaS industry with domain fintech knowledge.
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Experience in the Field Service Management or Payments required.
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Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
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Fintech / Payments Knowledge: Baseline knowledge of payment processing, special needs/requirements in local markets.
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Excellent communication skills and the ability to understand and articulate complex technical concepts to non-technical audiences – internally and externally.
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Demonstrated ability to engage and maintain strong customer relationships – leveraged to drive action to solve a customer’s problems.
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Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.
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Proven ability to work cross-functionally and drive alignment across diverse stakeholders.
Core values required of all Simpro , AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro , AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you\’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Welcome
Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We\’re growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at simprogroup.com , aroflo.com , bigchange.com and clockshark.com .
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Payments Specialist employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Specialist
✨Tip Number 1
Familiarise yourself with the Simpro Payments platform and its features. Understanding how it integrates with the overall Simpro system will allow you to speak confidently about its benefits during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in fintech and SaaS. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on the latest trends in payment processing and fintech. Being knowledgeable about current market developments will not only impress interviewers but also demonstrate your commitment to the field.
✨Tip Number 4
Prepare to discuss how you've successfully engaged with customers in previous roles. Highlighting your ability to build relationships and solve problems will resonate well with the customer-centric values of Simpro.
We think you need these skills to ace Payments Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical sales support, particularly within the SaaS and fintech sectors. Emphasise any specific achievements related to payment processing or customer success.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Payments Specialist role at Simpro. Discuss how your skills align with their core values, such as being customer-centric and growth-minded, and provide examples of how you've demonstrated these qualities in previous roles.
Showcase Technical Knowledge: Demonstrate your understanding of payment processing and SaaS products in your application. Mention any relevant certifications or training that showcase your expertise in these areas, as well as your ability to communicate complex concepts to non-technical audiences.
Highlight Customer Relationship Skills: Since the role involves engaging with customers, include examples of how you've successfully built and maintained strong customer relationships in the past. This could involve problem-solving or driving action to meet customer needs.
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Payments Inside Out
As a Payments Specialist, it's crucial to have a deep understanding of payment processing and the specific needs of local markets. Brush up on your fintech knowledge and be prepared to discuss how Simpro Payments integrates with their platform.
✨Communicate Clearly
You'll need to articulate complex technical concepts to non-technical audiences. Practice explaining payment features in simple terms, as this will demonstrate your ability to bridge the gap between technical and customer-facing roles.
✨Showcase Your Customer-Centric Approach
Simpro values a customer-centric mindset. Be ready to share examples of how you've built strong relationships with clients in the past and how you've addressed their concerns effectively.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in the payments industry and competitive offerings. This knowledge will not only impress your interviewers but also show that you're proactive and engaged in your field.
