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- Tasks: Be the friendly face of our Rehoming unit, managing client interactions and administrative tasks.
- Company: Join Blue Cross, a dedicated charity helping pets find loving homes since 1897.
- Benefits: Enjoy 38 days holiday, wellness support, and discounts on pet insurance.
- Why this job: Make a real difference in animal welfare while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and administration is essential; empathy and resilience are key.
- Other info: Permanent, full-time role with opportunities for personal development and team collaboration.
The predicted salary is between 19993 - 25993 £ per year.
Reception and Administration Assistant, Manchester
Application Deadline: 10 August 2025
Department: Rehoming & Fostering Services
Employment Type: Permanent – Full Time
Location: Manchester
Reporting To: Assistant Manager – Client Services
Compensation: £23,993 / year
Description
More about the role
About you
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
Blue Cross benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
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Reception and Administration Assistant, Manchester employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant, Manchester
✨Tip Number 1
Familiarise yourself with the Blue Cross mission and values. Understanding their commitment to animal welfare will help you connect with the team during your interview and demonstrate your passion for their cause.
✨Tip Number 2
Prepare to discuss your experience in customer service, especially in emotionally charged environments. Think of specific examples where you've successfully managed difficult situations or provided exceptional support to clients.
✨Tip Number 3
Showcase your organisational skills by thinking of ways you can improve administrative processes. Be ready to share ideas on how to enhance client interactions and streamline operations during your interview.
✨Tip Number 4
Network with current or former employees of Blue Cross if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reception and Administration Assistant, Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've worked in fast-paced environments or dealt with the public, as these are key for the Reception and Administration Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your ability to provide exceptional customer service. Mention specific skills that align with the job description, such as problem-solving and attention to detail.
Highlight Relevant Experience: In your application, focus on any previous roles that involved reception duties, cash handling, or administrative tasks. If you have experience working with volunteers or in a pet welfare environment, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Blue Cross For Pets
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help clients, especially in emotionally charged situations.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks efficiently. Highlight any experience you have with administrative duties, such as stock management or cash handling, and be ready to explain your methods for staying organised in a fast-paced environment.
✨Emphasise Team Collaboration
Since this role involves working closely with colleagues across departments, be prepared to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve common goals or improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to handle difficult enquiries or manage conflicts, and be ready to explain how you resolved them while maintaining a positive attitude.
