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- Tasks: Lead the team to create unforgettable dining experiences and ensure smooth restaurant operations.
- Company: TGI Fridays has been a cultural icon since 1965, known for its vibrant atmosphere and delicious food.
- Benefits: Enjoy flexible shifts, weekly pay, 50% food discount, and exciting team events.
- Why this job: Join a fun, inclusive environment where your leadership can shine and every shift is a celebration.
- Qualifications: Experience in hospitality or retail management is preferred; passion for guest experience is essential.
- Other info: Diversity and inclusion are key values at Fridays; everyone is welcome to belong.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Duty Manager
Competitive Salary & unlimited TRONC
We are SO back! At TGI Fridays we are the home of the feel-good American grill, and we are famous for bringing our guests back to a freedom they never knew they missed. Behind every great Fridays experience are our great Managers and Team. They are the heart and soul of everything we do, which is why we’re looking for a brilliant and passionate Duty Manager to join our team here at Fridays.
Responsibilities
- Directs and leads team members. Supporting our Managers with the smooth running of the shift.
- Support the manager on duty to lead and inspire the performance of their team. Responsibility for supporting many aspects of the Restaurant, Kitchen or Bar\’s operation and performance. This includes People, Guest, Sales, Profit, Operations, Health & Safety and Property.
- To ensure that TGI Friday’s standards are maintained, and the departments performance delivers its targets through a People First, Guest Obsessed, Operational Excellence Strategy.
About You
The successful applicant should be able to demonstrate the following:
- Experience in a similar role, with a proven track record of leading a team is preferential.
- Restaurant / hospitality experience would be desirable.
- Good problem-solving skills and the ability to think fast.
- Great communication skills so you can lead and inspire a team and delight our guests.
- Being a Duty Manager is perfectly suited to anybody with passion, pride and personality that wants to make a difference!
We are committed to helping you achieve your goals and develop your skills by providing a full programme of training, support in obtaining nationally recognised qualifications and exciting workshops with our talented team. You can grow within the business and get not only a job, but a career!
Anything is possible at Fridays and there is genuinely no better time to join our family. Start your journey with Fridays today!
Benefits
- Unlimited TRONC
- We also pay time and a half when you work more than 48 hours in a week.
- Flexible working patterns to support your work life balance.
- Skill development programmes that support a fast-track career progression.
- Apprenticeships at progressive skill levels available for all.
- 28 days paid holiday (pro-rata)
- Weekly pay every Friday
- Pension scheme
- 50% off in all our restaurants for you and up to 5 friends
- Refer a friend scheme with great bonuses for each successful referral.
- Reward programmes, long service awards and staff recognition and incentives.
- Participation in local incentives that offer exciting and unique travel experiences globally.
- Family Friendly policies
- Wellbeing and support services designed for everyday life and/or significant moments.
- Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists.
- Discounted gym membership and online fitness classes.
- Flexible pay – early access to your pay; savings accounts; discounts; cashback; access to personal financial coaches and learning resources.
- The opportunity to make new friends along the way.
About Us
At TGI Fridays we celebrate individuality and authenticity. We celebrate diversity through our “Pridays” forum and inclusivity programmes. We support LGBTQ+ rights, gender equity and accessibility by encouraging our team to bring their true self to every shift. We all belong in the Fridays Family.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Restaurants
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Duty Manager - Fridays employer: TGI Fridays UK
Contact Detail:
TGI Fridays UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Fridays
✨Tip Number 1
Familiarise yourself with TGI Fridays' unique culture and values. Understanding their commitment to flair, flavour, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to energise a team will resonate well with the role's requirements.
✨Tip Number 3
Be ready to discuss your passion for food and drink. Sharing personal experiences or favourite dishes can demonstrate your enthusiasm and fit for the vibrant atmosphere at TGI Fridays.
✨Tip Number 4
Prepare to talk about your problem-solving skills. Think of specific instances where you've resolved issues quickly and effectively, as this is crucial for maintaining the high standards expected in a busy restaurant environment.
We think you need these skills to ace Duty Manager - Fridays
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TGI Fridays is looking for in a Duty Manager. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in managing or supervising in hospitality or retail. Emphasise your leadership skills, ability to energise a team, and any relevant achievements that showcase your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that captures your passion for food, drink, and guest experience. Use this opportunity to demonstrate your personality and how you embody the vibrant spirit of TGI Fridays.
Showcase Your Availability: Clearly state your availability for evening and weekend shifts in your application. This is crucial for a role that requires flexibility during busy times, so make sure it stands out.
How to prepare for a job interview at TGI Fridays UK
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with the vibrant atmosphere TGI Fridays aims to maintain.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to energise others and make quick decisions under pressure, which is crucial for maintaining the flow of service.
✨Emphasise Communication and Problem-Solving
TGI Fridays values outstanding communication skills. Be ready to discuss situations where you effectively resolved conflicts or addressed customer complaints. Show that you can maintain a calm demeanour while finding solutions, even in busy environments.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a restaurant setting. Think about how you would manage a busy shift, deal with an unhappy guest, or support your team during peak hours. This will showcase your readiness for the role.
