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- Tasks: Provide on-site IT support, troubleshoot issues, and install hardware/software for various clients.
- Company: Join In Technology Group Ltd, a dynamic company focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, hands-on experience, and the chance to work with diverse clients.
- Why this job: Be the tech hero in a fast-paced environment, solving real-world problems and enhancing client experiences.
- Qualifications: 2+ years in technical support, knowledge of Windows, Office 365, and strong troubleshooting skills required.
- Other info: A full UK driving license is needed, and travel to client sites is part of the role.
Role: Field IT Support Engineer (MSP Environment)
Location: Bridgewater
Salary: 33,000
Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we\’d love to meet you.
The Role:
As a Field IT Support Engineer, you\’ll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.
You\’ll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients\’ systems run smoothly. From desktop support to network troubleshooting, you\’ll be their trusted tech partner.
Key Responsibilities:
- Provide on-site and remote 2nd line support to a variety of clients
- Diagnose, resolve, or escalate hardware and software issues
- Install and configure desktops, laptops, printers, and other peripherals
- Support network infrastructure: routers, switches, firewalls, and Wi-Fi
- Maintain documentation for client environments and service activities
- Collaborate with internal service desk and project teams
- Deliver outstanding customer service and communicate effectively
What You\’ll Need:
- 2+ years in a technical support role (MSP experience a strong advantage)
- Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
- Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.)
- Strong troubleshooting skills and a calm, methodical approach
- Full UK driving license and willingness to travel to client sites
Ready to Apply?
Send your CV now to be considered!
Join us in delivering first-class IT solutions and making tech work for people.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Field Engineer employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. This will demonstrate your ability to work in a fast-paced setting and your understanding of the unique challenges faced by clients in this type of role.
✨Tip Number 3
Prepare examples of how you've successfully diagnosed and resolved IT issues in the past. Being able to share specific scenarios where you provided excellent customer service will help you stand out as a candidate who can handle the demands of the role.
✨Tip Number 4
Make sure to convey your willingness to travel and your full UK driving licence during discussions. This is crucial for a Field IT Support Engineer role, and showing your readiness to meet clients on-site will reflect your commitment to the position.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles, especially in an MSP environment. Emphasise your knowledge of Windows 10/11, Office 365, and any cloud platforms you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention specific examples of how you've successfully diagnosed and resolved IT issues in the past.
Highlight Relevant Skills: In your application, clearly list your troubleshooting skills and familiarity with network infrastructure. This role requires a calm and methodical approach, so make sure to convey that in your writing.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Field Engineer.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Windows 10/11, Office 365, and any cloud platforms you've worked with. Consider bringing examples of past troubleshooting scenarios to demonstrate your problem-solving abilities.
✨Emphasise Customer Service Experience
Since this role involves direct client interaction, it's crucial to showcase your customer service skills. Share specific instances where you successfully resolved client issues or improved their experience, as this will illustrate your ability to communicate effectively and maintain a positive relationship.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on common IT issues and be ready to explain how you would approach diagnosing and resolving them. This will help demonstrate your hands-on experience and technical knowledge.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and the types of clients you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
