Retail Assistant

Retail Assistant

Birmingham Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join us as a Retail Assistant, serving customers and maximising sales in a dynamic environment.
  • Company: GSF Car Parts is a top UK automotive parts distributor, supporting garages nationwide.
  • Benefits: Enjoy performance bonuses, extra annual leave, health tools, discounts, and career development opportunities.
  • Why this job: Be part of a positive team culture while building customer relationships and achieving targets.
  • Qualifications: Customer service experience is key; a passion for cars is a bonus but not essential.
  • Other info: Work hours include weekdays and alternate Saturdays; apply now to kickstart your career!

The predicted salary is between 24000 - 36000 £ per year.

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships. Main duties include:

  • Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
  • Pick relevant parts from the warehouse to fulfil customer orders.
  • Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
  • Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
  • Check customer returns for resale, warranty or surcharge.
  • Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
  • Utilise the E-learning portal to develop product knowledge and improve performance.
  • Ensure that the customer facing areas of the branch are kept clean and tidy.
  • Develop strong working relationships with customers and understand their garage needs.
  • Always promote a good image of the company by always representing our values and maintaining a professional appearance.
  • Ensure that the customer facing areas of the branch are kept clean and tidy.
  • Always working towards the achievement of relevant set KPI’s.
  • Working hours: (average) hours Monday to Friday, including alternate Saturday working

    About You

    What you\’ll need to succeed:

  • Proven customer service or sales/retail experience within a customer facing role.
  • Target driven and motivated to achieve results.
  • Excellent customer service skills.
  • Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
  • Confident user of IT and computer systems.
  • The ability to work well with others.
  • Excellent attention to detail.
  • Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
  • Knowledge of MAM, Allicat, MS Office is desirable.
  • What we\’ll offer: Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

  • Opportunity to earn a performance based bonus as part of this role
  • days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
  • Free flu vaccine
  • Health & wellbeing tools
  • Free support from pension experts
  • Life assurance scheme
  • Discounts from ’s of household names including Asda, Nike & John Lewis
  • A suite of financial wellbeing products including advances and savings schemes
  • Paid time off to volunteer
  • Training qualifications and career progression opportunities
  • About Us

    GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over branches nationwide and a turnover exceeding £ million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 1. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.

    Retail Assistant employer: The Parts Alliance

    At GSF Car Parts, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters teamwork and personal growth. Our Retail Assistants benefit from competitive performance bonuses, comprehensive health and wellbeing tools, and ample opportunities for career development within the automotive industry. Located in a supportive environment, our employees enjoy a strong sense of community while serving customers and achieving their targets.
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    Contact Detail:

    The Parts Alliance Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Retail Assistant

    ✨Tip Number 1

    Familiarise yourself with the automotive industry, especially car parts. Even if you don't have prior knowledge, doing some research on common parts and their functions can help you stand out during the interview.

    ✨Tip Number 2

    Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer queries and demonstrate your problem-solving abilities.

    ✨Tip Number 3

    Showcase your target-driven mindset by preparing examples of past experiences where you met or exceeded sales goals. Be ready to discuss these during your interview to highlight your motivation and results-oriented approach.

    ✨Tip Number 4

    Research GSF Car Parts and understand their values and mission. Being able to align your personal values with the company's can make a strong impression and show that you're genuinely interested in being part of their team.

    We think you need these skills to ace Retail Assistant

    Customer Service Skills
    Sales Experience
    Target-Driven
    Problem-Solving Skills
    Attention to Detail
    Team Player
    IT Proficiency
    Communication Skills
    Knowledge of Automotive Parts
    Ability to Build Customer Relationships
    Time Management
    Adaptability
    Product Knowledge Development
    Experience with MAM and Allicat Systems

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Emphasise any achievements related to sales targets and customer satisfaction, as these are key for the Retail Assistant role.

    Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully resolved customer queries or contributed to sales in previous roles.

    Showcase Relevant Skills: In your application, highlight skills that align with the job description, such as IT proficiency, attention to detail, and knowledge of automotive parts if applicable. This will demonstrate your suitability for the role.

    Follow Application Instructions: Ensure you apply through the 'Apply now' button on the GSF Car Parts website. Double-check that all required documents are included and that your application is submitted before the deadline.

    How to prepare for a job interview at The Parts Alliance

    ✨Know Your Products

    Familiarise yourself with common car parts and their functions. Even if you don't have extensive knowledge, showing a willingness to learn can impress the interviewers.

    ✨Demonstrate Customer Service Skills

    Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues or went above and beyond for customers.

    ✨Showcase Team Spirit

    Emphasise your ability to work well in a team. Share instances where you collaborated with colleagues to achieve targets or improve customer satisfaction.

    ✨Be Target-Driven

    Discuss your motivation to meet sales targets. Provide examples of how you've successfully achieved goals in previous roles, showcasing your drive and determination.

    Retail Assistant
    The Parts Alliance
    Location: Birmingham
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