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- Tasks: Join our Mortgage Completions team to ensure timely fund releases for mortgage completions.
- Company: We're one of the UK's largest building societies, dedicated to improving lives and promoting equality.
- Benefits: Enjoy a hybrid work model, discretionary bonuses, and comprehensive wellbeing support.
- Why this job: Be part of a friendly team in a fast-paced environment, making a real impact on customers' lives.
- Qualifications: Customer-focused with strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Flexible working patterns available; we celebrate diversity and are committed to equality.
The predicted salary is between 24000 - 36000 £ per year.
Our Mortgage Completions team plays an integral role in our Lending Services department and has an opportunity to join them for up to 12 months.
The Lending department manages the entire life cycle of a mortgage application, from receipt of the initial applications, underwriting, to completion, and then servicing the needs of existing customers through to final redemption. This role sits within the completion stage and ensures that the customer’s funds reach their solicitor in time for mortgage completion.
The Completions Team is part of the wider Lending Team. You’ll be part of a friendly, dedicated team that completes all the final checks on mortgage applications before releasing the funds for completion. This involves tasks such as reviewing completion requests (for purchases and additional borrowing), processing mortgage details, and facilitating the release of mortgage retentions. You’ll also handle incoming calls and queries from solicitors and process application refunds where necessary.
You’ll be responsible for ensuring high levels of accuracy and attention to detail within this fast-paced, customer-focused environment. Besides working as part of your own team, you’ll support the broader lending area by assisting the department when needed.
This role operates Monday to Friday, 9am – 5pm, on a hybrid basis. After training, this will include at least 2 days onsite.
About you
For this role, you’ll be customer-focused with a ‘can-do’ attitude and will be happy to help others.
To be successful, you should have:
- Current customer experience with the ability to maintain quality standards in a fast-paced environment
- Strong administration experience with good attention to detail
- Excellent communication skills and a proactive approach to resolving queries and problems
- Good teamwork skills and experience supporting others
Desirable experience includes:
- Handling challenging and/or complex situations
About us
We’re one of the largest building societies in the UK, sharing a mutual goal across our branches and offices to improve the lives of others.
We’re recognized as a ‘Great Place to Work’, offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we share values and an ethical approach toward our members, customers, and colleagues.
We’re committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Working with us, you’ll build more than just a career.
All together, better.
Flexibility and why it matters
We understand the importance of flexibility. Wherever possible, we’ll consider alternative working patterns. Please chat with us before applying to explore options for this role.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to every disabled applicant who meets the minimum criteria for our vacancies. During the application process, disabled applicants can opt into the Disability Confident Interview Scheme. If it’s not feasible to interview all candidates meeting the essential criteria, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
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Mortgage Completions Administrator employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Completions Administrator
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like completion requests, underwriting, and retention will help you speak confidently about the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is customer-focused, sharing specific examples of how you've successfully resolved queries or handled challenging situations can set you apart.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions or scenarios related to the role. This shows your proactive approach and genuine interest in ensuring accuracy in a fast-paced environment.
✨Tip Number 4
Connect with current employees on platforms like LinkedIn. Engaging with them can provide insights into the team culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Mortgage Completions Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Mortgage Completions Administrator position. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Customer Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've maintained quality standards in a fast-paced environment, as this is crucial for the role.
Showcase Attention to Detail: Since accuracy is key in this role, include examples in your application that demonstrate your attention to detail. Mention any previous roles where you had to process information accurately and efficiently.
Communicate Effectively: In your application, showcase your communication skills. Mention experiences where you successfully resolved queries or problems, as well as your ability to work well within a team.
How to prepare for a job interview at Coventry Building Society
✨Showcase Your Customer Focus
Emphasise your customer service experience during the interview. Share specific examples of how you've maintained quality standards in a fast-paced environment, and highlight your proactive approach to resolving queries.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, prepare to discuss instances where your attention to detail made a significant difference. You might want to mention any relevant administrative tasks you've handled that required precision.
✨Prepare for Teamwork Questions
Be ready to talk about your teamwork skills. Think of examples where you supported colleagues or contributed to a team goal, especially in challenging situations. This will show your ability to work collaboratively within the Lending Team.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the company. Inquire about the team's dynamics, the training process, or how they handle complex situations. This shows you're engaged and eager to learn more.
