Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers, manage sales transactions, and maintain store standards.
- Company: Join Columbia Sportswear, a global leader in outdoor apparel with over 430 stores worldwide.
- Benefits: Enjoy flexible schedules, employee discounts, and a dynamic work environment.
- Why this job: Be a brand ambassador, connect with active people, and enhance customer experiences.
- Qualifications: No specific education required; 2 years of retail experience preferred.
- Other info: Key Holder role includes opening/closing duties and teamwork in a vibrant retail setting.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”
As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.
HOWYOU’LLMAKE A DIFFERENCE
- Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
- Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
- Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
- Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
- Perform designated keyholder duties as needed which may include opening and closing store duties.
YOUHAVE
- No specific education required (High School Diploma or GED preferred)
- 2 (or less) years of experience in position or specialization
- Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone
JOB CONDITIONS
- Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
- Occasionally requires the ability to work in place
- Ability to clearly communicate with others
- Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position\’s scope and function in the company.
#J-18808-Ljbffr
Key Holder employer: Columbia Sportswear Company
Contact Detail:
Columbia Sportswear Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder
✨Tip Number 1
Familiarise yourself with Columbia Sportswear's products and values. Understanding their mission of 'Connecting Active People with Their Passions' will help you align your responses during interviews and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you successfully resolved customer issues or enhanced their shopping experience. This will highlight your ability to contribute positively to the store environment.
✨Tip Number 3
Be ready to discuss your experience with Point of Sales (POS) systems. If you have prior experience, mention specific situations where you efficiently handled transactions or assisted customers using these systems.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to changing schedules. Retail can be unpredictable, so expressing your readiness to work varied hours will show that you're a reliable candidate for the Key Holder position.
We think you need these skills to ace Key Holder
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Key Holder position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous retail experience, particularly any roles where you provided exceptional customer service or handled cash register transactions. Use bullet points for clarity.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've contributed to a positive customer experience in past roles, and how you embody the values of Columbia Sportswear Company.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Columbia Sportswear Company
✨Showcase Your Customer Service Skills
As a Key Holder, exceptional customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to engage with customers and understand their needs.
✨Demonstrate Teamwork and Leadership
Since this role involves supporting the Store Leadership team, it's important to demonstrate your teamwork skills. Discuss experiences where you've collaborated with others or taken on leadership responsibilities, even in small ways.
✨Familiarise Yourself with Visual Merchandising
Understanding visual merchandising is key for this position. Research the company's approach to store displays and be ready to discuss how you can contribute to maintaining store standards and creating appealing product displays.
✨Prepare for Cash Register Scenarios
Since you'll be handling cash register transactions, be ready to discuss your experience with Point of Sales (POS) systems. You might also want to prepare for potential role-play scenarios where you demonstrate your efficiency and accuracy in processing sales.
