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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and ensure top-notch service.
- Company: Join ByBox, a leading distribution center known for excellent customer support.
- Benefits: Enjoy flexible part-time hours and the potential for permanent employment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: GCSE in English and 12 months of customer service experience required.
- Other info: Immediate starts available; perfect for students looking to gain experience.
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time – 9.30am – 14.30pm Monday to Friday RATE: £13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Locations
Part Time Administrator employer: Pertemps Coventry
Contact Detail:
Pertemps Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Administrator
✨Tip Number 1
Make sure to highlight your customer support experience during the interview. Share specific examples of how you've handled inquiries and resolved issues in previous roles, as this will demonstrate your ability to provide excellent service.
✨Tip Number 2
Familiarize yourself with ByBox's services and values before the interview. Understanding their approach to customer service will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. This will help you feel more confident when interacting with customers and ensure you can adapt your style to different personalities, which is crucial for this position.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you prioritize tasks in a fast-paced environment. Be ready to share strategies you use to manage time effectively, as this is key to succeeding in the role.
We think you need these skills to ace Part Time Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Part Time Administrator position. Understand the specific responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer support experience or roles that involved client service. Use specific examples to demonstrate your strong communication skills and ability to handle inquiries effectively.
Showcase Your Skills: Clearly outline your skills that match the job requirements, such as attention to detail, ability to multi-task, and proficiency in MS Office. Provide examples of how you've successfully used these skills in past roles.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are a good fit for ByBox and how you can contribute to providing excellent customer service.
How to prepare for a job interview at Pertemps Coventry
✨Show Your Customer Service Skills
Make sure to highlight your previous customer support experience during the interview. Share specific examples of how you've handled inquiries or resolved issues, as this will demonstrate your ability to provide excellent service.
✨Communicate Clearly and Positively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use a friendly tone and maintain a positive attitude throughout the interview to reflect the customer-oriented approach that ByBox values.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you successfully solved problems for customers. This could involve handling complaints or finding solutions under pressure. Show that you can take ownership of issues and see them through to resolution.
✨Be Ready to Discuss Time Management
Given the fast-paced environment, be prepared to talk about how you prioritize tasks and manage your time effectively. Share strategies you use to stay organized and ensure that all administrative work is completed on time.
