At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: Join UGG, a passionate brand transforming lives through unique customer interactions.
- Benefits: Enjoy 28 days annual leave, generous discounts, and growth opportunities.
- Why this job: Be part of a dynamic team that values communication, creativity, and sustainability.
- Qualifications: Previous retail experience is preferred; strong communication skills are essential.
- Other info: Diversity and inclusion are celebrated; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Full-Time Keyholder, UGG – ASHFORD
About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We\’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry
ideas by delivering experiences our customers\’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Keyholders are critical to the success of our stores. It\’s your job to create the
best possible customer experience. You stay current in your knowledge of all
productions, promotions and marketing initiatives in order to engage with our
customers and best respond to needs. You also know how to communicate the UGG brand\’s sustainability initiatives and social and ethical commitments to our
customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.
Description
As an UGG Keyholder, you create personalized shopping experiences for our
customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies
Ensure the highest level of customer service possible
Prioritise brand and product knowledge training and share this knowledge in
customer interactions
Communicate effectively with customers, team members, management, and
corporate stakeholders
Empower team members through communication and recognition
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Maintain knowledge of current trends and styles
Respond to problem situations with professionalism
Think critically to solve problems and approach challenges with agility
Who You Are
A natural communicator who conveys the UGG and Deckers Brands vision
and mission
A motivated team player and self-starter
Excellent team building skills
You have a problem solving mindset and approach challenges with agility
We Would Love to Hear From People With:
Previous Retail experience
What We Will Give You
28 days annual per year based on a 40 hour per week contract
Extras, perks & volunteering opportunities – Being a valued member of the
UGG and Deckers Brands team means more than just a paycheck. From
generous discounts to community-based programs, we offer a variety of cool
extras.
Growth and Development; Deckers Brands was built on the idea of pursuing
passion. That\’s why we offer extensive opportunities and support for
personal and professional development including a Global Mentorship
Program
Uniform Allowance
60% discount off the Deckers Brands\’ (UGG, HOKA, Teva) online, and 30%
instore discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal
opportunity employer and our employees are people with different strengths,
experiences and backgrounds who share a passion for our brands. We welcome
qualified applicants embracing their race, color, religion, sex, sexual orientation,
gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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40hr Temporary Keyholder employer: Deckers
Contact Detail:
Deckers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 40hr Temporary Keyholder
✨Tip Number 1
Familiarise yourself with UGG's brand values and sustainability initiatives. Being able to discuss these topics confidently during your interview will show your genuine interest in the company and its mission.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various customer interactions, as this is a key part of the Keyholder role.
✨Tip Number 3
Research current trends in retail and fashion, particularly those related to footwear and lifestyle brands. This knowledge will help you engage with customers and provide informed recommendations.
✨Tip Number 4
Network with current or former employees of UGG or Deckers Brands. They can provide valuable insights into the company culture and what it takes to succeed in the Keyholder position.
We think you need these skills to ace 40hr Temporary Keyholder
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Keyholder at UGG. Tailor your application to highlight relevant experiences that demonstrate your ability to create exceptional customer experiences.
Highlight Relevant Experience: If you have previous retail experience, make sure to emphasise it in your CV and cover letter. Provide specific examples of how you've contributed to customer satisfaction and team success in past roles.
Show Your Passion: Express your enthusiasm for the UGG brand and its values in your application. Mention any personal experiences with UGG products and how they align with your passion for delivering excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Deckers
✨Know the UGG Brand Inside Out
Before your interview, make sure you research UGG and its products thoroughly. Understand their sustainability initiatives and how they aim to transform customer experiences. This knowledge will help you engage with the interviewers and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
As a Keyholder, exceptional customer service is crucial. Prepare examples from your previous retail experience where you provided outstanding service or resolved customer issues effectively. Highlighting these experiences will show that you can create the personalised shopping experiences UGG values.
✨Demonstrate Teamwork and Communication
UGG emphasises teamwork and effective communication. Be ready to discuss how you've collaborated with team members in the past and how you empower others. Use specific examples to illustrate your ability to work well in a dynamic environment.
✨Dress the Part
Since UGG has a dress code that reflects its brand image, ensure you dress appropriately for the interview. Choose an outfit that aligns with the brand's style while still looking professional. This shows that you understand the importance of representing the brand well.