40hr Temporary Keyholder
40hr Temporary Keyholder

40hr Temporary Keyholder

Ashford Temporary 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Create personalised shopping experiences and provide exceptional customer service.
  • Company: Join UGG, a passionate brand transforming lives through unique customer interactions.
  • Benefits: Enjoy 28 days annual leave, generous discounts, and growth opportunities.
  • Why this job: Be part of a dynamic team that values communication, creativity, and sustainability.
  • Qualifications: Previous retail experience is preferred; strong communication skills are essential.
  • Other info: Diversity and inclusion are celebrated; we welcome applicants from all backgrounds.

The predicted salary is between 24000 - 36000 £ per year.

Full-Time Keyholder, UGG – ASHFORD

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We\’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry

ideas by delivering experiences our customers\’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Keyholders are critical to the success of our stores. It\’s your job to create the

best possible customer experience. You stay current in your knowledge of all

productions, promotions and marketing initiatives in order to engage with our

customers and best respond to needs. You also know how to communicate the UGG brand\’s sustainability initiatives and social and ethical commitments to our

customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.

Description

As an UGG Keyholder, you create personalized shopping experiences for our

customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.

Core Competencies

Ensure the highest level of customer service possible

Prioritise brand and product knowledge training and share this knowledge in

customer interactions

Communicate effectively with customers, team members, management, and

corporate stakeholders

Empower team members through communication and recognition

Contribute to a team and cooperate to achieve goals

Multi-task in a fast-paced environment

Maintain knowledge of current trends and styles

Respond to problem situations with professionalism

Think critically to solve problems and approach challenges with agility

Who You Are

A natural communicator who conveys the UGG and Deckers Brands vision

and mission

A motivated team player and self-starter

Excellent team building skills

You have a problem solving mindset and approach challenges with agility

We Would Love to Hear From People With:

Previous Retail experience

What We Will Give You

28 days annual per year based on a 40 hour per week contract

Extras, perks & volunteering opportunities – Being a valued member of the

UGG and Deckers Brands team means more than just a paycheck. From

generous discounts to community-based programs, we offer a variety of cool

extras.

Growth and Development; Deckers Brands was built on the idea of pursuing

passion. That\’s why we offer extensive opportunities and support for

personal and professional development including a Global Mentorship

Program

Uniform Allowance

60% discount off the Deckers Brands\’ (UGG, HOKA, Teva) online, and 30%

instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal

opportunity employer and our employees are people with different strengths,

experiences and backgrounds who share a passion for our brands. We welcome

qualified applicants embracing their race, color, religion, sex, sexual orientation,

gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#DeckersEMEA

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40hr Temporary Keyholder employer: Deckers

At UGG, a division of Deckers Brands, we pride ourselves on fostering a vibrant work culture that prioritises personal and professional growth. As a Keyholder in Ashford, you will enjoy generous employee benefits, including a 60% discount on our products, a uniform allowance, and access to our Global Mentorship Program, all while being part of a diverse team committed to delivering exceptional customer experiences.
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Contact Detail:

Deckers Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 40hr Temporary Keyholder

✨Tip Number 1

Familiarise yourself with UGG's brand values and sustainability initiatives. Being able to discuss these topics confidently during your interview will show your genuine interest in the company and its mission.

✨Tip Number 2

Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various customer interactions, as this is a key part of the Keyholder role.

✨Tip Number 3

Research current trends in retail and fashion, particularly those related to footwear and lifestyle brands. This knowledge will help you engage with customers and provide informed recommendations.

✨Tip Number 4

Network with current or former employees of UGG or Deckers Brands. They can provide valuable insights into the company culture and what it takes to succeed in the Keyholder position.

We think you need these skills to ace 40hr Temporary Keyholder

Customer Service Excellence
Effective Communication
Team Collaboration
Retail Sales Experience
Product Knowledge
Problem-Solving Skills
Agility in Fast-Paced Environments
Positive Attitude
Time Management
Multi-tasking Abilities
Critical Thinking
Knowledge of Current Trends and Styles
Empowerment and Recognition of Team Members
Adaptability to Change

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Keyholder at UGG. Tailor your application to highlight relevant experiences that demonstrate your ability to create exceptional customer experiences.

Highlight Relevant Experience: If you have previous retail experience, make sure to emphasise it in your CV and cover letter. Provide specific examples of how you've contributed to customer satisfaction and team success in past roles.

Show Your Passion: Express your enthusiasm for the UGG brand and its values in your application. Mention any personal experiences with UGG products and how they align with your passion for delivering excellent customer service.

Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.

How to prepare for a job interview at Deckers

✨Know the UGG Brand Inside Out

Before your interview, make sure you research UGG and its products thoroughly. Understand their sustainability initiatives and how they aim to transform customer experiences. This knowledge will help you engage with the interviewers and demonstrate your passion for the brand.

✨Showcase Your Customer Service Skills

As a Keyholder, exceptional customer service is crucial. Prepare examples from your previous retail experience where you provided outstanding service or resolved customer issues effectively. Highlighting these experiences will show that you can create the personalised shopping experiences UGG values.

✨Demonstrate Teamwork and Communication

UGG emphasises teamwork and effective communication. Be ready to discuss how you've collaborated with team members in the past and how you empower others. Use specific examples to illustrate your ability to work well in a dynamic environment.

✨Dress the Part

Since UGG has a dress code that reflects its brand image, ensure you dress appropriately for the interview. Choose an outfit that aligns with the brand's style while still looking professional. This shows that you understand the importance of representing the brand well.

40hr Temporary Keyholder
Deckers
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