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- Tasks: Manage help desk queries, raise and close jobs, and support team members.
- Company: Join a world-leading service provider with a global presence.
- Benefits: Enjoy a permanent position with a competitive salary and a structured work schedule.
- Why this job: Great opportunity to develop your skills in a fast-paced corporate environment.
- Qualifications: Experience in FM and helpdesk roles is essential; strong organizational skills required.
- Other info: Immediate availability is a must; work hours are Monday to Friday, 8am-5pm.
The predicted salary is between 22800 - 34200 £ per year.
FM Help DeskAdministrator Bracknell- Permanent Location: Bracknell Basic Salary: £28,500 Perm Annum Hours of Work: Monday – Friday 8am-5pm A World Leading Service provider who operates on an international scale is looking for a FM Help Desk Administratorbased in Bracknellarea working for very busy corporateoffice.This role is withthe hours of Mon-Fri 8am-5pmso the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experienceand dealt with planning reactive. Key responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising jobs and closing jobs on the CAFM system Categorizing and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members about queries on purchase orders, thresholds and call-out responses. Recording reactive maintenance calls onto a computerized system. Working on the internal system and clients throughout the day. Cover Holiday/Sickness for colleagues Assist other team members when required.
FM Help Desk Administrator Bracknell - Permanent employer: Invictus Recruitment Careers
Contact Detail:
Invictus Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Help Desk Administrator Bracknell - Permanent
✨Tip Number 1
Familiarize yourself with the CAFM system, especially Concept, as it's a key requirement for this role. If you have experience with similar systems, be ready to discuss how those skills can transfer.
✨Tip Number 2
Highlight your organizational skills and ability to multitask during any interactions. Prepare examples from your past roles where you successfully managed multiple tasks or projects simultaneously.
✨Tip Number 3
Since this role involves client interaction, practice articulating your customer service experiences. Be ready to share specific instances where you resolved issues or improved client satisfaction.
✨Tip Number 4
Brush up on your Excel skills, particularly in data management and invoicing. Consider preparing a few examples of how you've used Excel in previous roles to streamline processes or improve accuracy.
We think you need these skills to ace FM Help Desk Administrator Bracknell - Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your FM and Helpdesk experience, especially with the Concept system. Include specific examples of how you've handled client queries and managed work orders.
Craft a Strong Cover Letter: In your cover letter, emphasize your organizational skills and ability to multitask in a busy environment. Mention your confidence with numbers and any relevant accounting or finance experience.
Showcase Customer Focus: Demonstrate your strong sense of customer focus in your application. Provide examples of how you've successfully managed client relationships and resolved issues in previous roles.
Highlight Time Management Skills: Discuss your time management and organizational skills in your application. Explain how you prioritize tasks and meet tight deadlines, as this is crucial for the role.
How to prepare for a job interview at Invictus Recruitment Careers
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous helpdesk experience during the interview. Be prepared to discuss specific situations where you successfully handled client queries and resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Organizational Skills
Since the job requires strong organizational skills, come prepared with examples of how you've managed multiple tasks or projects simultaneously in past roles. This will show that you can handle the fast-paced environment of a busy corporate office.
✨Familiarize Yourself with CAFM Systems
If you have experience with CAFM systems, be ready to discuss it in detail. If not, do some research on common CAFM software and be prepared to explain how you would quickly adapt to using it effectively.
✨Emphasize Customer Focus
The role requires a strong sense of customer focus. Prepare to share examples of how you've gone above and beyond to meet client needs in previous positions, as this will resonate well with the interviewers.
