Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise visitor welcome and retail operations, ensuring an engaging experience for all guests.
- Company: Join English Heritage, a charity dedicated to preserving England's rich history for future generations.
- Benefits: Enjoy flexible hours, 25 days holiday, discounts, and free access to all English Heritage sites.
- Why this job: Be part of a passionate team, inspire visitors, and contribute to preserving England's captivating past.
- Qualifications: Must have a drive to succeed, excellent customer service skills, and basic tech proficiency.
- Other info: Interviews will be held at Kenilworth Castle; diversity and inclusion are key values.
The predicted salary is between 21500 - 30000 £ per year.
Title Visitor Welcome and Retail Supervisor Location Kenilworth Castle, Kenilworth, Warwickshire, CV8 1NE Salary £25,593 per annum pro rata / 36 hours per week February – October, 21 hours per week November – January / Permanent Job type Permanent Ref 16145
Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage\’s story? If so, then join our Historic Properties team at Kenilworth Castle and Elizabethan Gardens and play your part in helping visitors experience more of England\’s captivating past and preserve it for generations to come.
We are looking for a Visitor Welcome and Retail Supervisor to join our team. The role is 36 hours per week February – October, 21 hours per week November – January. More details can be discussed at interview.
This is a great opportunity for someone with an enthusiasm for working face to face with visitors, who enjoys working with and coaching others within the team to deliver an engaging visitor experience to a diverse audience with a focus on promoting and selling membership.
As a Visitor Welcome and Retail Supervisor you will join an amazing team of employees and volunteers, making sure all our visitors have a great time from the moment they arrive until they say goodbye. You will motivate the welcome team at site, providing excellent customer service, where your passion and enthusiasm will engage and inspire our visitors to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity.
To be considered as a Visitor Welcome Supervisor you\’ll need:
1. Drive to succeed and thrive on exceeding targets as part of a team
2. Demonstrable understanding of the principles of excellent customer care and visitor service
4. Comfortable using basic technology
5. Willingness to follow site procedures and priorities, with the ability to overcome obstacles and problem solve.
Interviews will be held the week commencing 18th August – at Kenilworth Castle
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Rachel Austin, on rachel.austin@english-heritage.org.uk No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England\’s heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone\’s story.
You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.
You\’ll find it\’s a workplace like no other – taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.
By joining us, you\’ll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You\’ll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.
The Benefits
– Salary from £25,593 depending on skills, experience and location
– 25 days\’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
– Matched pension contributions up to 10%
– Flexible hours
– The opportunity to progress your career within the heritage sector
– Subscriptions to professional bodies
– Free access to all English Heritage sites for you and up to six friends and family members
– 25% discount in our shops and cafes
– Enhanced maternity, paternity or shared parental leave
– Options to buy additional leave
– An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
– Opportunities to go to some of our great live music and history events
This is a great opportunity for someone with an enthusiasm for working face to face with visitors, who enjoys working with and coaching others within the team to deliver an engaging visitor experience to a diverse audience with a focus on promoting and selling membership.
You will need to refer to the following documents when completing your application.
#J-18808-Ljbffr
Visitor Welcome and Retail Supervisor employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome and Retail Supervisor
✨Tip Number 1
Familiarise yourself with English Heritage's mission and values. Understanding their commitment to inclusivity and cultural diversity will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples of your previous customer service experiences. Think about specific situations where you exceeded visitor expectations or resolved issues effectively, as these stories will demonstrate your capability in delivering high-quality visitor experiences.
✨Tip Number 3
Research Kenilworth Castle and its history. Being knowledgeable about the site will not only impress your interviewers but also enable you to engage visitors more effectively, making their experience memorable.
✨Tip Number 4
Showcase your leadership skills by discussing any past experiences where you motivated a team or coached others. Highlighting your ability to inspire and guide a team will be crucial for the supervisory aspect of the role.
We think you need these skills to ace Visitor Welcome and Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles where you have successfully engaged with visitors or coached a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional visitor experiences. Mention specific examples of how you've exceeded targets or improved customer satisfaction in past roles.
Showcase Your Problem-Solving Skills: Include examples in your application that demonstrate your ability to overcome obstacles and solve problems effectively. This could be through anecdotes from previous jobs or volunteer experiences.
Research English Heritage: Familiarise yourself with English Heritage's mission and values. Reference their commitment to diversity and inclusion in your application to show that you align with their goals.
How to prepare for a job interview at English Heritage
✨Show Your Passion for Visitor Experience
Make sure to express your enthusiasm for delivering high-quality visitor experiences. Share specific examples of how you've engaged with visitors in the past and how you can contribute to making their experience memorable.
✨Demonstrate Customer Care Skills
Prepare to discuss your understanding of excellent customer service principles. Think of scenarios where you went above and beyond for a customer, and be ready to explain how you would handle difficult situations with visitors.
✨Highlight Team Leadership Abilities
As a supervisor, you'll need to motivate and coach your team. Be prepared to talk about your leadership style and provide examples of how you've successfully led a team or trained others in a previous role.
✨Familiarise Yourself with Technology
Since the role involves using basic technology, ensure you're comfortable discussing any relevant tech skills. If you've used point-of-sale systems or visitor management software before, mention this during the interview.
